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- Tasks: Resolve customer queries via phone and email, ensuring satisfaction and accuracy.
- Company: Join a dynamic team focused on exceptional customer service in Northwich.
- Benefits: Enjoy 32 days holiday, free parking, and opportunities for training and development.
- Why this job: Make a real impact on customer experience while working in a supportive environment.
- Qualifications: Previous customer service experience is desirable; strong communication and organisational skills required.
- Other info: No weekend work; potential for permanent position after 6 months.
NORTHWICH
8.30 - 4.30 MONDAY - FRIDAY NO WEEKEND WORK
£12.21 - 12.56PH 6 MONTH FTC AND THEN OPPORTUNITIES TO BECOME A PERMANENT MEMBER OF STAFF
Are you passionate about delivering exceptional customer service and enjoy solving problems over the phone? We’re looking for a proactive, detail-oriented Customer Service Advisor to join my client's dynamic team.
What You Will Do:
- As a key member of our team, your main responsibility will be to ensure customer queries are resolved effectively, efficiently, and with care.
- Your day-to-day duties will include:
- Handling incoming calls promptly, identifying the caller and their needs, and providing accurate, policy-aligned resolutions.
- Delivering outstanding service via telephone and email, always aiming for first-time resolution and customer satisfaction.
- Returning voicemail messages daily, ensuring no query is left unanswered.
- Proactively following up with customers and training providers weekly to resolve outstanding queries and update contact details.
- Performing quality checks by proofreading cards before issuance and conducting follow-up satisfaction checks with at least 5 customers weekly.
- Supporting training providers with expiring packs, ensuring timely action despite automated notifications.
- Ensuring fast, accurate registration production, maintaining a 48-hour turnaround in line with training guides and procedures.
- Maintaining excellent communication skills and accuracy in all interactions and documentation.
What We’re Looking For:
- Previous experience in a customer service or call centre environment (desirable)
- Excellent telephone manner and written communication skills
- High attention to detail and organisational skills
- Ability to work independently and meet daily targets
- Comfortable working with databases and internal systems
What We Offer:
- A supportive team environment
- Opportunities for training and professional development
- Competitive salary and benefits package
- The chance to make a real impact on customer experience
- 32 Days Holiday (Including bank holidays + your birthday)
- Free Parking
- Company social events
Customer Service Administrator employer: KPI Recruiting
Contact Detail:
KPI Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you're proactive and ready to tackle customer queries effectively.
✨Tip Number 2
Practice your telephone manner by role-playing with a friend or family member. This will help you feel more confident and articulate when handling calls, which is crucial for this role.
✨Tip Number 3
Research our company values and customer service philosophy. Being able to align your answers with what we stand for will show that you're a great fit for our team and understand the importance of exceptional customer service.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved customer issues. This will help you illustrate your attention to detail and organisational skills, which are key for the Customer Service Administrator position.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasise your communication skills and any achievements that demonstrate your ability to resolve customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer issues in the past, and express your enthusiasm for the role and the company.
Highlight Attention to Detail: In your application, emphasise your high attention to detail and organisational skills. Provide examples of how you have maintained accuracy in previous roles, especially when dealing with documentation or customer interactions.
Showcase Problem-Solving Skills: Demonstrate your problem-solving abilities by including examples of challenging situations you've faced in customer service. Explain how you approached these challenges and the positive outcomes that resulted from your actions.
How to prepare for a job interview at KPI Recruiting
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service or call centre roles. Share specific examples of how you've resolved customer queries effectively and efficiently, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Attention to Detail
Since the job requires high attention to detail, prepare to discuss situations where your meticulousness made a difference. You could mention instances where you caught errors or improved processes, showcasing your ability to maintain accuracy in all interactions.
✨Practice Your Communication Skills
Given the importance of excellent telephone manner and written communication, practice answering common interview questions out loud. This will help you articulate your thoughts clearly and confidently during the interview, making a positive impression.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the team dynamics, training opportunities, or company culture. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
