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- Tasks: Manage and enhance the CRM system to ensure smooth operations and accuracy.
- Company: Join a forward-thinking organisation focused on digital innovation.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for professional growth.
- Why this job: Be a key player in improving digital systems that drive organisational success.
- Qualifications: Detail-oriented with a proactive approach to CRM management.
- Other info: Dynamic work environment with a focus on continuous improvement.
The predicted salary is between 16200 - 19800 £ per year.
CRM Systems Officer Location: Hanley Hours : Monday to Friday ,8am – 4pm Salary: Up to £27,000 The Role: Our client is seeking a proactive and detail-oriented Digital & CRM Systems Officer to take ownership of their CRM and digital infrastructure.This role is key to ensuring the smooth operation, accuracy, and continuous improvement of the organisation\’s CRM platform and related systems. You\’ll play a vital part in maintaining high-quality data, supporting internal teams with reporting and automations, and helping to enhance the digital experience for both staff and members.The position also involves coordinating general IT support, working with third-party providers, and driving forward digital best practices across the business. Key Responsibilities: Oversee daily CRM administration, including user permissions, access controls, and configuration Ensure all data is accurate and up to date through regular maintenance, duplicate checks, and validation Create and maintain dashboards, reports, and KPIs that provide actionable insights for internal teams Support the development of automated workflows to streamline key business processes Document and produce clear user guides and quick-reference materials to support system users Serve as the first point of contact for all CRM and digital-related queries, escalating when needed Collaborate with IT partners to resolve technical issues efficiently and minimise downtime Set up new users with required accounts, permissions, and devices, ensuring smooth onboarding Maintain and update an accurate digital asset register, including devices, licences, and warranties. Support day-to-day technical requests, including troubleshooting common issues with Microsoft 365, Teams, and Wi-Fi connectivity Assist with technology setup and support during in-person or virtual events Support staff training and ongoing system learning to ensure confident and consistent CRM usage Cover aspects of the Data & Communications Team Lead\’s responsibilities as needed for holidays or succession planning Uphold organisational values and contribute to a collaborative and forward-thinking team culture About you: Take ownership of assigned duties and deliver work to a high professional standard Adhere to all company policies, quality procedures, and security protocols Actively participate in meetings, training, and performance reviews Represent the organisation positively when interacting with members, partners, or external stakeholders Be flexible and willing to support colleagues or take on additional duties as required Interested? Call Maria on 01782 712230 or email INDCOM
CRM Systems Officer employer: KPI Recruiting
Contact Detail:
KPI Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Systems Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its CRM systems. Show them you’re not just another candidate; demonstrate your knowledge and passion for their specific needs and how you can contribute.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace CRM Systems Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM systems and digital infrastructure. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail: As a CRM Systems Officer, attention to detail is crucial. Make sure your application is free from typos and errors. A polished application shows us you care about quality and accuracy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us!
How to prepare for a job interview at KPI Recruiting
✨Know Your CRM Inside Out
Before the interview, make sure you’re familiar with various CRM systems and their functionalities. Research the specific CRM platform the company uses, if possible, and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Attention to Detail
As a CRM Systems Officer, attention to detail is crucial. Prepare examples from your past work where your meticulous nature led to improvements or solved problems. This will demonstrate your capability to manage the accuracy of their CRM platform.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to CRM management. Think about potential challenges in CRM systems and prepare your responses, highlighting your problem-solving skills and proactive approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s CRM strategy or future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
