At a Glance
- Tasks: Provide top-notch customer support via phone and email, solving problems and ensuring satisfaction.
- Company: A growing, customer-focused organisation in Crewe with a supportive team culture.
- Benefits: Competitive salary, bonus scheme, early finishes on Fridays, and health benefits.
- Other info: Enjoy ongoing training, monthly incentives, and clear career progression opportunities.
- Why this job: Join a dynamic team where you can develop skills and build a rewarding career.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 29000 £ per year.
Our client is a growing and customer-focused organisation seeking a proactive and enthusiastic Customer Support Agent to join their team in Crewe. This is an excellent opportunity for a customer service professional who enjoys problem-solving, delivering outstanding customer experiences, and working within a fast-paced environment. The successful candidate will receive comprehensive training, ongoing support, and genuine opportunities for career progression.
The Role
As a Customer Support Agent, you will act as a key point of contact for customers, providing support via telephone and email. You will be responsible for resolving enquiries, managing complaints professionally, and ensuring a high standard of customer service throughout every interaction. The role also involves supporting customers with technical service-related enquiries, including account administration and porting requests, making it ideal for someone who enjoys combining customer service with problem-solving.
Key Responsibilities
- Respond to customer enquiries via telephone and email in a professional and timely manner
- Provide accurate information regarding products, services, and processes
- Investigate and resolve customer issues efficiently and effectively
- Handle customer complaints with empathy and professionalism, working towards first-contact resolution where possible
- Support customers with service administration and porting-related enquiries
- Maintain accurate records of customer interactions and outcomes within a CRM system
- Follow up on outstanding issues to ensure customer satisfaction
- Liaise with internal teams to resolve technical or service-related queries
- Keep up to date with product knowledge, procedures, and industry developments
- Participate in ongoing training and team meetings
Candidate Requirements
- Previous customer service or customer support experience
- An excellent telephone manner and strong communication skills
- The ability to remain calm and professional when dealing with challenging situations
- Strong organisational skills and the ability to manage multiple tasks simultaneously
- A positive, outgoing, and customer-focused approach
- Excellent attention to detail and problem-solving abilities
- Good IT skills and experience using CRM systems
- A reliable and hardworking attitude with a desire to learn and develop
What's on Offer?
- Competitive salary
- Bonus scheme
- Monday to Friday working hours
- Early finish on Fridays
- Friendly and supportive team environment
- Monthly incentives and staff events
- Full training and ongoing development
- Clear opportunities for career progression
- Health benefits package following successful completion of probation
If you're a motivated customer service professional looking to join a growing organisation where you can develop your skills and build a long-term career, we'd love to hear from you.
Customer Support Exec in Cheshire employer: KPI Recruiting
Join a dynamic and customer-centric organisation in Crewe as a Customer Support Exec, where you'll enjoy a competitive salary and a supportive team environment. With comprehensive training, clear career progression opportunities, and a focus on employee well-being, this role is perfect for those looking to grow their skills while delivering exceptional customer service. Experience a workplace that values your contributions and fosters a culture of collaboration and success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Exec in Cheshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KPI Recruiting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KPI Recruiting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Exec in Cheshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KPI Recruiting:Your cover letter is your chance to shine! Tell us why you want to work at KPI Recruiting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KPI Recruiting!
How to prepare for a job interview at KPI Recruiting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
