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- Tasks: Answer calls, respond to enquiries, and maintain client records.
- Company: Join a supportive team in Wakefield for a temporary role.
- Benefits: Earn £13.50 per hour with flexible hours, Monday to Friday.
- Other info: Perfect opportunity for students looking for temporary work.
- Why this job: Gain valuable experience in customer service while working in a friendly environment.
- Qualifications: Strong communication skills and a customer-focused attitude required.
The predicted salary is between 27360 - 27360 £ per year.
KPI Recruiting are seeking a Customer Service Representative to join one of our clients based in the Wakefield area on a temporary basis.
Key Responsibilities:
- Answer incoming calls promptly and professionally.
- Take accurate messages and ensure they reach the relevant team member.
- Respond to general enquiries from candidates and clients.
- Liaise with clients and candidates via email and phone in a professional manner.
- Maintain and update candidate and client records in the database/CRM.
- Ensure compliance with company policies and procedures.
- Handle confidential information with discretion.
- Identify areas for process improvement and suggest solutions.
- Contribute to a positive team environment and provide backup support where needed.
Requirements & Skills:
- Excellent verbal and written communication skills.
- Professional and polite telephone manner.
- Strong organisational and time-management abilities.
- Ability to multitask and prioritise in a busy environment.
- Attention to detail and accuracy in all work.
- Friendly, approachable, and customer-focused attitude.
- Team player with a willingness to assist colleagues as needed.
Customer Service Representitive in Wakefield employer: KPI Recruiting Ltd
Contact Detail:
KPI Recruiting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representitive in Wakefield
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they do will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when it comes to discussing your skills and experiences.
✨Tip Number 3
Dress appropriately for the interview, even if it's a temporary position. First impressions matter, and looking professional can set the right tone for the conversation.
✨Tip Number 4
Follow up after your interview with a thank-you email. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representitive in Wakefield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match the job description, like your communication skills and ability to multitask.
Showcase Your Personality: We want to see the real you! Don’t be afraid to let your friendly and approachable nature shine through in your application. A positive attitude can really make a difference in customer service roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate attention to detail, so make sure there are no typos or grammatical errors!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at KPI Recruiting Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with the key tasks like handling calls, responding to enquiries, and maintaining records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice answering common interview questions out loud. You could even role-play with a friend or family member. Focus on being clear, concise, and professional, as this will reflect your telephone manner during the interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your time and stay organised, especially in a busy environment. Think of specific examples where you've successfully multitasked or prioritised tasks. This will highlight your ability to handle the demands of the job effectively.
✨Bring Solutions to the Table
During the interview, don’t just focus on your past experiences; think about areas for process improvement you could suggest. This shows initiative and a proactive attitude, which are highly valued in customer service roles. It also demonstrates that you’re already thinking about how to contribute positively to the team.