Location: Stoke-on-Trent
Salary: Up to £29,000 per annum (DOE)
Hours: Full-time, Monday to Friday, 8:30am - 5:00pm
The role
Our client is a well-established and growing business seeking a Project Administrator to join their team in Stoke-on-Trent.
This is an excellent opportunity for an organised and proactive individual with experience in project coordination, sales support or administration to play a key role in supporting customer projects from order through to completion. Working closely with customers and internal teams, you will help ensure projects are delivered efficiently, on schedule and with a high level of service.
Key Responsibilities
- Support Regional Sales Managers throughout the sales and project lifecycle
- Coordinate customer projects from order placement through to completion
- Act as the main point of contact between customers and internal departments
- Monitor project progress and ensure key milestones are achieved
- Liaise with Sales, Technical, Customer Service, Logistics and Manufacturing teams to ensure smooth project delivery
- Prepare quotations, project documentation and customer communications
- Maintain accurate CRM records and project tracking information
- Schedule meetings and coordinate follow-up actions
- Manage customer enquiries, ensuring prompt and professional responses
- Identify potential project risks or delays and elevate where appropriate
- Produce reports and project updates for the Sales leadership team
- Support continuous improvement initiatives across project processes
- Undertake additional duties as required to support the business
About You
- Previous experience in a Project Coordinator, Project Administrator, Sales Support, Customer Service or Administration role
- Experience working within the construction industry or a good understanding of construction products and systems
- Knowledge of the construction project lifecycle
- Experience using CRM and/or ERP systems
- Excellent organisational skills with strong attention to detail
- Ability to prioritise and manage multiple projects simultaneously
- Strong written and verbal communication skills
- Proficient in Microsoft Office, particularly Word and Excel
- Customer-focused with excellent stakeholder management skills
- Proactive problem‑solving ability and a positive, can‑do attitude
- Degree in Business, Project Management, Construction Management or a related discipline
- Experience working with technical documentation and project specifications
- Familiarity with CAD, Rive or similar industry software
Project Administrator in Stoke-on-Trent employer: KPI Recruiting Ltd
KPI Recruiting is an exceptional employer for those looking to thrive in the Engineering and Manufacturing recruitment sector. With a strong focus on employee development, our supportive work culture fosters growth through structured training and mentorship opportunities, allowing you to take ownership of your desk while being backed by a successful £45m recruitment business. Located in Sutton, you'll benefit from a vibrant community and access to a diverse range of high-value clients, making this an ideal environment for ambitious recruiters seeking meaningful and rewarding careers.
