At a Glance
- Tasks: Assist customers with enquiries and resolve complaints in a fast-paced environment.
- Company: Join a dynamic team in a busy customer service role.
- Benefits: Enjoy a competitive salary, pension, employee discounts, and health programmes.
- Other info: Temporary 6-month contract with opportunities for personal growth.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and at least 3 years of customer service experience required.
The predicted salary is between 25500 - 27000 € per year.
Customer Service Representative Temporary Contract – 6 Months
Location: Sandbach
Salary: £25,500 - £27,000 per annum DOE
Working Hours: Monday - Friday - 9am - 5pm
We are currently recruiting for a Customer Service Representative to join a busy and fast‑paced environment on a temporary basis. This role is ideal for someone with strong communication skills and proven experience in customer service and complaint handling.
Key Responsibilities:- Responding to customer enquiries via phone, email, and online channels in a timely and professional manner
- Assisting customers with general enquiries, order processing, and issue resolution
- Handling customer concerns and complaints through to resolution
- Identifying opportunities to upsell products or services while maintaining a customer‑focused approach
- Accurately recording customer interactions and updating internal systems
- Working closely with colleagues to ensure consistent service delivery
- Maintaining up‑to‑date knowledge of internal procedures and policies
- Strong verbal and written communication skills in English
- Proven experience handling customer complaints (minimum 1 year required)
- At least 3 years’ customer service experience
- Confident telephone manner with excellent phone etiquette
- Strong problem‑solving and analytical skills
- Ability to work independently and as part of a team
- High level of accuracy with data entry and record keeping
- Ability to work effectively in a fast‑paced environment
- Temporary role
- 6‑month contract
- In‑person position
- Company pension
- Employee discount
- Health and wellbeing programme
- Sick pay
To apply or to discuss this role in more detail, please contact 01270 589943 or email leanne@kpir.co.uk.
Customer Service Advisor in Sandbach employer: KPI Recruiting Ltd
Join a dynamic team in Sandbach as a Customer Service Advisor, where your skills will be valued in a supportive and fast-paced environment. We offer competitive salaries, a comprehensive health and wellbeing programme, and opportunities for professional growth, ensuring that you thrive both personally and professionally. With a strong focus on employee satisfaction and a collaborative work culture, this temporary role is perfect for those looking to make a meaningful impact while enjoying the benefits of a company that truly cares about its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Sandbach
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent achievements can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios with a friend or in front of a mirror. This will help you articulate your problem-solving skills and demonstrate how you handle complaints effectively during the interview.
✨Tip Number 3
When you get the chance, ask insightful questions during the interview. This shows that you're engaged and gives you a better understanding of what the role entails and how you can excel in it.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor in Sandbach
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled complaints and resolved issues in the past, so don’t hold back on those examples!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience in fast-paced environments and how you can contribute to our team at StudySmarter.
Show Off Your Skills:In your application, be sure to showcase your problem-solving abilities and attention to detail. We love candidates who can think on their feet and maintain accuracy while juggling multiple tasks.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at KPI Recruiting Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its customer service approach. Research their values and any recent news. This will help you tailor your answers and show that you’re genuinely interested in the role.
✨Showcase Your Skills
Prepare specific examples from your past experience where you successfully handled customer complaints or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service, such as how you would handle a difficult customer. Practising with a friend or in front of a mirror can help boost your confidence and improve your delivery.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the company’s approach to customer service. This shows that you’re engaged and thinking about how you can contribute to their success.
