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- Tasks: Be the friendly face of our client, ensuring guests feel welcomed and cared for.
- Company: Join a dynamic team that values high-end service and professionalism.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Perfect for those who thrive in customer service and want to make a real impact.
- Qualifications: Previous experience in high-end customer-facing roles is essential.
- Other info: Flexibility with early starts or late finishes is required.
The predicted salary is between 24000 - 36000 £ per year.
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We\’re recruiting for a professional Front of House Receptionist to join our client\’s growing Front of House team. This role is the first point of contact for visitors, delivering a high-end experience that reflects the client\’s values. You will play a key role in upholding the culture and standards of the business through warm, attentive service. This is the perfect role for a professional individual, with previous experience of working in high-end customer facing roles such as Hotels, Spas or even Cabin Crew!
Responsibilities
- Acting as the first point of contact for all guests, delivering a seamless, high-level service from arrival to departure, including greetings, refreshments, and ongoing care
- Maintaining awelcoming reception and client suite
- Supporting internal events and client meetings and following hygiene best practices
- Managing meeting room setup, refresh, and turnaround efficiently, anticipating client needs
- Providing onboarding support for new colleagues, including workstation setup, basic IT assistance, and office orientation
- Updating seating plans and coordinated desk moves smoothly with minimal disruption
- Conducting daily checks on AV equipment, kitchen appliances, and office systems, reporting any issues promptly
- Handling post distribution, courier coordination, confidential waste management, and stationery stock levels via the Helpdesk
Key Requirements:
- Clear and confident communicator
- Trusted to handle confidential information discreetly and professionally
- Provides warm, precise, and attentive service
- Remains calm and solution-oriented under pressure
- Delivers seamless, unobtrusive support in high-end settings
- Adapts to early starts or late finishes with reliability
- Contributes a positive, team-focused attitude toward excellence
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Front of House Receptionist employer: KPI Recruiting Ltd
Contact Detail:
KPI Recruiting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Receptionist
✨Tip Number 1
Familiarise yourself with the company culture and values. Since you'll be the first point of contact, understanding how to embody their ethos in your interactions will set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, especially in high-pressure scenarios. Role-playing common reception situations can help you remain calm and solution-oriented, which is crucial for this role.
✨Tip Number 3
Network with professionals in high-end customer service roles. Engaging with individuals who have experience in hotels, spas, or cabin crew can provide insights and tips that are directly relevant to the Front of House Receptionist position.
✨Tip Number 4
Demonstrate your adaptability by being open to flexible working hours. Highlighting your reliability in managing early starts or late finishes can make a strong impression on potential employers.
We think you need these skills to ace Front of House Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in high-end customer-facing roles. Emphasise skills such as communication, attention to detail, and ability to handle confidential information.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention specific experiences that demonstrate your ability to remain calm under pressure and provide warm, attentive service.
Highlight Relevant Skills: In your application, clearly outline skills that match the job requirements, such as managing meeting room setups, supporting internal events, and providing onboarding assistance for new colleagues.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at KPI Recruiting Ltd
✨Showcase Your Customer Service Skills
As a Front of House Receptionist, your ability to provide exceptional customer service is crucial. Be prepared to share specific examples from your previous roles in high-end environments, such as hotels or spas, where you went above and beyond for a guest.
✨Demonstrate Professionalism
This role requires a polished and professional demeanor. Dress appropriately for the interview, and practice speaking clearly and confidently. Remember, you are the first point of contact for visitors, so your presentation matters.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, such as dealing with difficult guests or managing multiple tasks at once. Think through potential scenarios and how you would respond to demonstrate your problem-solving skills.
✨Research the Company Culture
Understanding the client’s values and culture is key to fitting into their team. Do some research on the company and be ready to discuss how your personal values align with theirs, especially regarding providing warm and attentive service.
