At a Glance
- Tasks: Deliver and install appliances while ensuring top-notch customer service.
- Company: Join a leading retail brand known for its commitment to quality.
- Benefits: Earn £12.81 per hour with flexible hours and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
- Why this job: Be the face of the brand, making customers happy with every delivery.
- Qualifications: Must be physically fit and have a valid driving licence.
The predicted salary is between 26500 - 26500 £ per year.
KPI Recruiting are on the look out for a Customer Delivery Assistant for our client based in Bolton. The hours and days as a Customer Delivery Assistant are: 5 out of 7 days per week, Start time 06:45- varied finish times (8-10 hours per day).
The rate of pay as a Customer Delivery Assistant is: £12.81 p/h.
The duties and responsibilities as a Customer Delivery Assistant are:
- To safely deliver, install and demonstrate White Goods, Televisions and Cookers in our customers' property.
- Engaging with customers, keeping them informed and ensuring their delivery and our installation is carried out to the highest standard following best practice guidance.
- To maintain regular contact with your site throughout the day to meet any changes to a customer delivery request, discussing and escalating unplanned issues, seeking guidance and adapting as necessary.
- To ensure the handheld operating device (Savvy) is always used correctly by completing visits and obtaining customer signatures.
- To liaise with Manufacturers at the point of delivery when necessary.
- To handle all products safely and with care, supporting your colleagues to do the same.
- Able to meet the physical requirements of the role.
- To ensure you follow continuous professional development, maintaining your driving license and ensuring required training and knowledge is kept up to date.
- Manage changing volumes of load held in the vehicle during the day.
- Regularly review, adjust, and secure the load to ensure safety whilst using equipment provided (i.e., straps and sack barrows).
- To work compliantly, following site specific requirements, company and health and safety policies, to keep our Customers and Colleagues safe.
- To represent the external face of Currys, acting as a brand ambassador by role modelling our values and demonstrating our customer's first behaviours.
- To carry out the delivery and collection of tote boxes and products from our retail stores.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Assistant in Farnworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KPI Recruiting Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KPI Recruiting Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Delivery Assistant in Farnworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KPI Recruiting Ltd:Your cover letter is your chance to shine! Tell us why you want to work at KPI Recruiting Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KPI Recruiting Ltd!
How to prepare for a job interview at KPI Recruiting Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
