At a Glance
- Tasks: Manage customer orders and provide top-notch support while building strong relationships.
- Company: Join a friendly and collaborative Customer Support team in Crewe.
- Benefits: Competitive salary, full-time hours, and opportunities for career growth.
- Other info: Ideal for tech-savvy individuals with a passion for excellent customer service.
- Why this job: Be part of a supportive team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a positive, proactive attitude are essential.
The predicted salary is between 26000 - 27300 € per year.
A fantastic opportunity has become available to join a friendly and collaborative Customer Support team in Crewe. Our client supplies a range of solutions across the retail, commercial, and fit-out sectors, delivering both traditional and bespoke products tailored to customer requirements. This full-time role is perfect for someone who is organised, confident, forward thinking, comfortable with technology and passionate about delivering excellent customer service. You'll play an important part in supporting business operations while building strong professional relationships with customers.
Key Responsibilities
- Managing and processing customer orders, quotes, and bespoke requests.
- Supporting customers with routine technical queries.
- Handling incoming calls and providing knowledgeable, professional, helpful support.
- Conducting background research on customers, including credit checks and online reviews.
- Providing proactive suggestions to improve procedures and the company website.
Using Devices: Confident operation of computers, laptops, tablets, or smartphones.
Online Safety: Protecting personal information, recognizing scams, and managing privacy.
Communication: Using email, video calls (Zoom/Teams), and chat tools.
Document Management: Creating/editing documents and using spreadsheets (Word, Excel).
Information Handling: Searching for, finding, and evaluating information online.
Skills Required:
- Strong communication and interpersonal skills.
- A positive, proactive attitude.
- Excellent organisation and attention to detail.
- Previous office experience preferred.
- Numerate.
Customer Support employer: KPI Recruiting Ltd
Join a dynamic and supportive Customer Support team in Crewe, where your contributions are valued and your career can flourish. With a focus on collaboration and professional growth, we offer a friendly work environment that encourages innovation and excellence in customer service. Enjoy competitive pay, comprehensive training, and the opportunity to build lasting relationships with customers while working with cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer support field. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Knowing their solutions inside out will help you stand out as a candidate who’s genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! Since this role is all about delivering excellent customer service, being able to articulate your thoughts clearly and confidently will impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support role. Highlight your relevant experience and skills that match the job description, like your organisational skills and tech-savviness.
Show Off Your Communication Skills:Since strong communication is key in this role, use clear and concise language in your application. Don’t forget to mention any experience you have with customer interactions or support!
Be Proactive:Demonstrate your proactive attitude by suggesting ways you could improve customer support processes in your cover letter. This shows us you're forward-thinking and ready to contribute from day one.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at KPI Recruiting Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understand their customer base and the solutions they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your capability to handle the responsibilities of the role.
✨Be Tech-Savvy
Since the role involves using various devices and software, brush up on your tech skills. Familiarise yourself with common tools like Word, Excel, and communication platforms like Zoom or Teams. Being comfortable with technology will give you an edge during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the company culture. This shows that you’re engaged and serious about the position. It’s also a great way to determine if the company is the right fit for you.
