At a Glance
- Tasks: Manage customer orders and provide top-notch technical support.
- Company: Join a supportive team in a dynamic tech environment.
- Benefits: Competitive salary, excellent training, and career progression opportunities.
- Other info: Enjoy a welcoming team atmosphere and opportunities for personal growth.
- Why this job: Make a real difference by helping customers with their tech queries.
- Qualifications: Tech-savvy with strong communication skills and a positive attitude.
The predicted salary is between 26000 - 27300 € per year.
£26,000 – £27,300 per annum
Full-time, Permanent
37.5 hours per week
Key Responsibilities- Managing and processing customer orders, quotes, and bespoke requests.
- Supporting customers with routine technical queries.
- Handling incoming calls and providing knowledgeable, professional, helpful support.
- Conducting background research on customers, including credit checks and online reviews.
- Providing proactive suggestions to improve procedures, the company website & FAQs.
- Building and maintaining strong customer relationships.
- Tech savvy.
- Using Devices: Confident operation of computers, laptops, tablets, or smartphones.
- Online Safety: Protecting personal information, recognizing scams, and managing privacy.
- Communication: Using email, video calls (Zoom/Teams), and chat tools.
- Document Management: Creating/editing documents and using spreadsheets (Word, Excel).
- Information Handling: Searching for, finding, and evaluating information online.
- Strong communication and interpersonal skills.
- A positive, proactive attitude.
- Excellent organisation and attention to detail.
- Previous office experience preferred.
- Numerate & literate with good qualifications in English & Maths.
- Willingness to learn and develop within the business.
- Competitive salary.
- Excellent training provided.
- Excellent opportunities for career progression.
- Supportive and welcoming team environment.
Technical Support in Crewe employer: KPI Recruiting Ltd
Join our dynamic team in Crewe as a Technical Support professional, where we prioritise employee growth and development through excellent training and career progression opportunities. Our supportive and welcoming work culture fosters strong customer relationships and encourages proactive contributions to improve our services, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support in Crewe
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Technical Support in Crewe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experience that match the Technical Support role. We want to see how your tech-savvy nature and communication skills shine through!
Craft a Catchy Cover Letter:Your cover letter is your chance to show us your personality! Share why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional.
Show Off Your Tech Skills:Since this role is all about tech support, don’t forget to mention your experience with devices and online safety. We love seeing examples of how you've handled technical queries in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at KPI Recruiting Ltd
✨Know Your Tech Inside Out
Make sure you’re familiar with the devices and software mentioned in the job description. Brush up on your skills with computers, tablets, and smartphones, as well as document management tools like Word and Excel. Being tech-savvy will show that you’re ready to hit the ground running.
✨Research the Company and Its Customers
Before the interview, do some background research on the company and its customer base. Understand their products and services, and think about how you can improve their procedures or FAQs. This will help you provide insightful suggestions during the interview.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to rehearse common technical support scenarios or questions with a friend. This will help you feel more confident when handling queries during the interview.
✨Show Your Proactive Attitude
Employers love candidates who take initiative. Be prepared to discuss examples of how you’ve proactively solved problems or improved processes in previous roles. This will demonstrate your positive attitude and willingness to contribute to the team.
