What You'll Be Doing
- Supporting the Account Management team with the day-to-day management of client accounts.
- Building and maintaining strong relationships with clients, ensuring they receive a high level of service and support.
- Acting as a key point of contact for customer queries, providing timely responses and resolving issues where possible.
- Preparing client reports, presentations and account updates using relevant business information.
- Using AI tools to support research, improve efficiency and assist with creating accurate, high-quality content and documentation.
- Writing effective prompts for AI platforms to generate relevant insights, ideas and solutions that support daily tasks.
- Reviewing and refining AI-generated outputs to ensure information is accurate, professional and aligned with business requirements.
- Coordinating client projects and internal activities to ensure deadlines are met and expectations are managed.
- Maintaining accurate client records and updating CRM systems.
- Identifying opportunities to improve processes, enhance customer experience and support account growth.
- Assisting with meetings, presentations and wider business initiatives.
- Continuously developing your account management knowledge, commercial awareness and understanding of emerging AI tools.
What We're Looking For
- Excellent written and verbal communication skills.
- Strong interpersonal skills with the confidence to build and maintain professional client relationships.
- Good organisational skills with the ability to manage multiple priorities.
- A proactive, problem-solving mindset with excellent attention to detail.
- A genuine interest in AI and confidence using tools such as ChatGPT, Claude, Gemini or Microsoft Copilot.
- Experience creating effective prompts and using AI tools to research, generate ideas, summarise information and improve productivity.
What's on Offer?
- Excellent opportunity to develop a career in account management.
- Supportive and collaborative working environment.
- Ongoing training and professional development.
- The opportunity to work with a growing business where your ideas, skills and contribution are valued.
Junior Account Manager in Crewe employer: KPI Recruiting Ltd
KPI Recruiting is an exceptional employer for those looking to thrive in the Engineering and Manufacturing recruitment sector. With a strong focus on employee development, our supportive work culture fosters growth through structured training and mentorship opportunities, allowing you to take ownership of your desk while being backed by a successful £45m recruitment business. Located in Sutton, you'll benefit from a vibrant community and access to a diverse range of high-value clients, making this an ideal environment for ambitious recruiters seeking meaningful and rewarding careers.
