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- Tasks: Provide 1st and 2nd line support for VoIP and cloud PBX solutions.
- Company: Join a dynamic telecom company with a supportive team culture.
- Benefits: Competitive salary, training pathways, and clear career progression.
- Why this job: Grow your skills in cloud communication and make a real impact.
- Qualifications: Experience with VoIP platforms and strong problem-solving skills.
- Other info: Exciting opportunity to advance into senior technical roles.
The predicted salary is between 24000 - 28800 £ per year.
Location: Crewe
Salary: £28,000 – £32,000 (DOE)
Hours: Monday – Friday, 9:00 – 17:30
Are you a confident technical support specialist with a passion for hosted telecoms, VoIP, and cloud communication platforms? We’re looking for a proactive Hosted Telecom Support Specialist to join our growing team and help deliver exceptional service to their business customers. This is a fantastic opportunity to develop your expertise in cloud telephony and unified communications, with clear progression into senior technical roles.
What You’ll Be Doing
- Deliver 1st and 2nd line support for hosted VoIP and cloud PBX solutions
- Troubleshoot issues such as:
- Call quality, latency, jitter & packet loss
- SIP registration & call routing
- Handset provisioning & firmware updates
- Voicemail, IVRs, auto attendants, hunt groups & call queues
What You’ll Need
Technical Skills
- Experience supporting hosted PBX/VoIP platforms (e.g. Yeastar, Gamma, RingCentral, 3CX, Mitel, Teams Phone, etc.)
- Strong understanding of SIP, cloud telephony, and networking fundamentals
- Knowledge of QoS for voice traffic
- Familiarity with IP phones (Yealink, Poly, Cisco, etc.)
- Experience with ticketing systems & remote support tools
Personal Skills
- Excellent problem-solving and analytical thinking
- Strong communication — able to explain clearly without jargon
- Calm under pressure with great multitasking ability
- Professional, customer-focused approach
What We Offer
- Competitive salary dependent on experience (£28–32k)
- Training & certification pathways
- Clear progression into senior support or engineering
- Supportive team culture & modern tools
If you’re passionate about telecoms, love solving technical problems, and want to grow your career in cloud communication technologies, we’d love to hear from you. Apply now and join a team where your skills really matter.
First and Second line support in Crewe employer: KPI Recruiting Ltd
Contact Detail:
KPI Recruiting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First and Second line support in Crewe
✨Tip Number 1
Get to know the company and its products inside out. When you’re chatting with them, drop in some knowledge about their hosted telecoms and VoIP solutions. It shows you’re genuinely interested and ready to hit the ground running!
✨Tip Number 2
Practice your troubleshooting skills before the interview. Think of common issues like call quality or SIP registration problems and be ready to discuss how you’d tackle them. This will help you stand out as a proactive problem-solver.
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, explain your thought process clearly and avoid jargon. They want to see that you can break down complex issues for customers without losing them in technical terms.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and ready to contribute to our supportive culture.
We think you need these skills to ace First and Second line support in Crewe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with hosted PBX/VoIP platforms and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about telecoms and how your problem-solving skills can benefit our team. Keep it clear and concise, and let your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your strong communication abilities. Use straightforward language and avoid jargon to demonstrate that you can explain complex issues clearly.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at KPI Recruiting Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hosted PBX and VoIP platforms. Familiarise yourself with common issues like call quality and SIP registration, as well as the specific systems mentioned in the job description. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Practice Problem-Solving Scenarios
Prepare for the interview by thinking through potential troubleshooting scenarios. Consider how you would handle issues like latency or packet loss. Practising these scenarios will help you articulate your thought process clearly during the interview, demonstrating your analytical skills.
✨Communicate Clearly and Confidently
Since the role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You want to show that you can communicate effectively without using jargon. This will not only impress the interviewers but also reflect your customer-focused approach.
✨Show Enthusiasm for Continuous Learning
Express your eagerness to grow within the company and learn more about cloud communication technologies. Mention any relevant training or certifications you’re interested in pursuing. This will highlight your proactive attitude and commitment to professional development, which is something they value.
