At a Glance
- Tasks: Manage customer orders and provide top-notch support while building strong relationships.
- Company: Join a friendly and collaborative Customer Support team in Crewe.
- Benefits: Competitive salary, excellent training, and great career progression opportunities.
- Other info: Welcoming environment with opportunities to learn and grow.
- Why this job: Be part of a supportive team and make a real difference in customer experiences.
- Qualifications: Tech-savvy with strong communication skills and a positive attitude.
The predicted salary is between 26000 - 27300 € per year.
A fantastic opportunity has become available to join a friendly and collaborative Customer Support team in Crewe. Our client supplies a range of solutions across the retail, commercial, and fit-out sectors, delivering both traditional and bespoke products tailored to customer requirements. This full-time role is perfect for someone who is organised, confident, forward thinking, comfortable with technology and passionate about delivering excellent customer service. You'll play an important part in supporting business operations while building strong professional relationships with customers.
Key Responsibilities
- Managing and processing customer orders, quotes, and bespoke requests.
- Supporting customers with routine technical queries.
- Handling incoming calls and providing knowledgeable, professional, helpful support.
- Conducting background research on customers, including credit checks and online reviews.
- Providing proactive suggestions to improve procedures, the company website & FAQs.
- Building and maintaining strong customer relationships.
Skills & Experience Required
- Tech savvy; confident operation of computers, laptops, tablets, or smartphones.
- Protecting personal information, recognising scams, and managing privacy.
- Using email, video calls (Zoom/Teams), and chat tools.
- Creating/editing documents and using spreadsheets (Word, Excel).
- Searching for, finding, and evaluating information online.
- Strong communication and interpersonal skills.
- A positive, proactive attitude.
- Excellent organisation and attention to detail.
- Previous office experience preferred.
- Numerate & literate with good qualifications in English & Maths.
- Willingness to learn and develop within the business.
Benefits
- Competitive salary.
- Excellent training provided.
- Excellent opportunities for career progression.
- Supportive and welcoming team environment.
Customer Support in Crewe employer: KPI Recruiting Ltd
Join a dynamic and supportive Customer Support team in Crewe, where your career can flourish in a welcoming environment. With a competitive salary and excellent training opportunities, you'll be empowered to develop your skills while building strong relationships with customers. Our collaborative culture prioritises employee growth, making it an ideal place for those passionate about delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support in Crewe
✨Tip Number 1
Get to know the company before your interview! Research their products and services, especially in the retail and commercial sectors. This will help you tailor your answers and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, being clear and confident is key. Try role-playing with a friend or family member to get comfortable with common customer support scenarios.
✨Tip Number 3
Show off your tech-savviness! Be ready to discuss how you've used technology in previous roles. Whether it's managing documents or using chat tools, demonstrating your comfort with tech can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Support in Crewe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support role. Highlight your relevant experience and skills that match what we're looking for, like your tech-savviness and communication skills.
Show Your Passion:Let us know why you're excited about joining our team! Share your enthusiasm for delivering excellent customer service and how you can contribute to building strong relationships with our customers.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position in a timely manner!
How to prepare for a job interview at KPI Recruiting Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understand their customer base and the solutions they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Off Your Tech Skills
Since the role requires being tech-savvy, be prepared to discuss your experience with various devices and software. Bring examples of how you've used technology to improve customer service or streamline processes in previous roles.
✨Prepare for Common Customer Scenarios
Think about common customer queries and how you would handle them. Practising responses to technical questions or difficult customer interactions can help you feel more confident during the interview.
✨Demonstrate Your Communication Skills
Effective communication is key in customer support. Be ready to showcase your interpersonal skills by engaging in a friendly conversation with the interviewer. Use clear and concise language, and don’t hesitate to ask clarifying questions if needed.
