Administration Support Executive & Customer Service Coordinator
Salary: up to £32,000 per annum
Location: Stoke on Trent
Hours: Monday to Friday, 8:00am - 5:30pm, plus weekend rota (1 in every 3 weekends)
An exciting opportunity has arisen for a highly organised and customer-focused individual to join a busy and growing business. This role is ideal for someone who thrives in a fast-paced office environment, enjoys dealing with customers, and can confidently manage multiple tasks simultaneously.
As the first point of contact for customers, you will handle enquiries via telephone, email, messaging platforms and in person where applicable. The business serves a diverse customer base across the UK and internationally, making strong communication and administrative skills essential.
Key Responsibilities
- Providing professional and friendly customer service
- Responding promptly to customer enquiries via telephone, email and messaging platforms
- General office administration and support
- Processing and inputting data accurately
- Generating business documentation and reports
- Managing customer accounts and maintaining strong client relationships
- Supporting advertising and promotional activities
- Freight forwarding administration and export documentation
- Following up sales enquiries and leads
- Processing sales orders and preparing customer quotations
- Producing pro-forma invoices and supporting invoicing activities
- Managing emails, scanning, filing and record keeping
- Assisting with general day-to-day office operations
Skills & Experience
- Strong office administration and customer service skills
- Experience processing sales orders and preparing quotations
- Excellent communication and interpersonal skills
- Good numerical and mathematical ability
- Strong attention to detail and accuracy
- Ability to prioritise workloads and work effectively under pressure
- Problem-solving skills with the ability to use initiative
- Competent IT skills, including Microsoft Office applications
- Ability to build and maintain positive working relationships
- Self‑motivated, proactive and highly organised
Desirable
- Previous experience within logistics, exports or a similar environment
- Experience handling international customer accounts
- Knowledge of invoicing and pro-forma documentation
Administration Support Executive employer: KPI Recruiting Ltd
KPI Recruiting is an exceptional employer for those looking to thrive in the Engineering and Manufacturing recruitment sector. With a strong focus on employee development, our supportive work culture fosters growth through structured training and mentorship opportunities, allowing you to take ownership of your desk while being backed by a successful £45m recruitment business. Located in Sutton, you'll benefit from a vibrant community and access to a diverse range of high-value clients, making this an ideal environment for ambitious recruiters seeking meaningful and rewarding careers.
