At a Glance
- Tasks: Meet and greet customers, explain vehicle work, and provide updates.
- Company: Busy franchised main dealership in Warrington with a strong aftersales team.
- Benefits: Basic salary of £28,000 with OTE of £34,000 and great benefits package.
- Other info: Opportunity for career growth in a fast-paced environment.
- Why this job: Join a dynamic team and deliver top-notch customer service in the automotive industry.
- Qualifications: Franchised dealership experience and a full UK driving licence required.
The predicted salary is between 28000 - 34000 £ per year.
Our client, a busy franchised main dealership in Warrington has the requirement for a Service Advisor to join their successful Aftersales team.
Responsibilities
- Meet and Greet Customers.
- Explain to customers the work due to be carried out on their vehicle.
- Accurate completion of courtesy car insurance paperwork.
- Calling customers with progress updates and advise of any work needed.
- Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
- Invoicing work carried out.
- Invoice explanation and taking payment.
- Quoting, introducing and selling of Service Plans.
- Ensuring all Warranty paperwork is correctly completed.
- Delivering the highest level of customer service at all times.
Experience, Skills Qualifications
Essential Requirements:
- Franchised Dealership Experience
- Kerridge or Pinnacle
- Full UK Driving Licence
Desirable Requirements:
- Franchised Dealership Experience
- Recent Motor Trade Service Advisor / Aftersales Advisor experience useful
- Kerridge or Pinnacle Experience
Remuneration Benefits
On Target earnings £34,000 - Great Benefits Package.
Service Advisor in Warrington employer: KPI People
Join a thriving team at our Warrington dealership, where we prioritise employee satisfaction and growth. With a competitive salary and an attractive benefits package, we foster a supportive work culture that encourages professional development and teamwork. Experience the unique advantage of working in a dynamic environment that values customer service excellence and offers opportunities for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work in franchised dealerships. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by practising common questions specific to Service Advisors. Think about how you’d explain vehicle work to customers or handle tricky situations. We want you to shine and show off your customer service skills!
✨Tip Number 3
Dress the part! When you go for interviews, make sure you look professional and approachable. First impressions matter, especially in a customer-facing role like this one. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you prepare for the next steps in your job search journey.
We think you need these skills to ace Service Advisor in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in a franchised dealership and any relevant skills. We want to see how your background fits with the Service Advisor role, so don’t be shy about showcasing your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Warrington. Mention specific experiences that relate to the responsibilities listed in the job description.
Show Off Your Communication Skills:As a Service Advisor, communication is key. In your application, demonstrate your ability to explain complex information clearly. This could be through examples of past roles where you’ve had to liaise with customers or other departments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at KPI People
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common vehicle issues and how they are resolved, as well as any relevant software like Kerridge or Pinnacle.
✨Customer Service is Key
Since the role revolves around customer interaction, prepare examples of how you've delivered excellent customer service in the past. Think about situations where you’ve gone above and beyond to help a customer, as this will show your commitment to providing top-notch service.
✨Practice Your Communication Skills
As a Service Advisor, you'll need to explain technical information clearly to customers. Practice articulating complex ideas simply and confidently. You might even want to role-play with a friend to get comfortable with the types of conversations you’ll have during the interview.
✨Dress the Part
First impressions matter! Dress smartly for your interview to convey professionalism. A neat appearance shows that you take the opportunity seriously and understand the importance of representing the dealership well.
