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For Companies At a Glance
- Tasks: Process warranty claims and ensure compliance with manufacturer procedures.
- Company: Join a busy franchised car dealership in Stoke-on-Trent with a high-performing team.
- Benefits: Enjoy a competitive salary, bonus opportunities, and a Monday to Friday work schedule.
- Why this job: Be part of a dynamic team, improve processes, and make a real impact in the automotive industry.
- Qualifications: 2 years of warranty administration experience and a full UK driving licence required.
- Other info: Experience with Kerridge or similar systems is a plus.
The predicted salary is between 28000 - 28000 £ per year.
Overview
Warranty Administrator – Stoke-on-Trent
Basic Salary – £28,000 – OTE – Bonus available – Monday to Friday only
Our client, a busy franchised car dealership in Stoke-on-Trent are seeking an experienced Warranty Administrator to join their high performing Aftersales team.
Responsibilities
- Ensure the processing of warranty claims on a timely basis
- Ensure that all necessary documentation and parts for return are processed in line with the manufacturer’s procedures
- Ensure the processing of all warranty paperwork to ensure the proper documentation is complete for Audit Standards
- Ensure the processing of all extended warranty claims and ensure document and procedural compliance
- Verify and ensure that all criteria required by the manufacturer is actioned
- Reconcile all warranty receivables with payments through the appropriate accounting report
- Provide constructive feedback and solutions to Service Managers when submitted claims are rejected, or reduced, to improve future claim submissions
- Follows up on the payment of outstanding claims
- Track warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of
- Track parts returns
- Arrange for parts to be shipped to the factory and for digital parts checks to be carried out
- File and maintain all service records as required by the manufacturer
- Keep informed of all factory recalls and bulletins
- Participate in warranty audits as required
Experience, Skills & Qualifications
Essential Requirements:
- Minimum of 2 years Warranty Administration experience within a franchised dealership
- Full UK Driving Licence
Desirable Experience:
- Experience of Kerridge, Drive, Pinnacle, Power or similar
Remuneration & Benefits
Basic salary of up to £28,000 DOE
bonus available
Monday to Friday only (8am – 5pm)
Extensive benefits package
Operations Director & Principal Consultant – Midlands & North
#J-18808-Ljbffr
Warranty Administrator employer: KPI People
Contact Detail:
KPI People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator
✨Tip Number 1
Familiarise yourself with the specific warranty processes and systems used in franchised dealerships, such as Kerridge or Drive. This knowledge will not only help you stand out but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in the automotive industry, especially those who work in warranty administration. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Stay updated on the latest manufacturer guidelines and warranty policies. Showing that you are proactive about compliance and current practices can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully processed warranty claims or resolved issues in past roles. Being able to articulate your experience clearly will make a strong impression during interviews.
We think you need these skills to ace Warranty Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in warranty administration, particularly within a franchised dealership. Use specific examples to demonstrate your skills in processing claims and managing documentation.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your previous experience aligns with the requirements, and express your enthusiasm for joining the aftersales team.
Highlight Relevant Skills: In your application, emphasise skills such as attention to detail, organisational abilities, and familiarity with warranty processes. Mention any experience with software like Kerridge or similar systems, as this could set you apart.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for the role.
How to prepare for a job interview at KPI People
✨Know Your Warranty Processes
Familiarise yourself with the warranty claim processes specific to the automotive industry. Be prepared to discuss your previous experiences in processing claims and how you ensured compliance with manufacturer procedures.
✨Highlight Your Attention to Detail
As a Warranty Administrator, attention to detail is crucial. Prepare examples of how you've successfully managed documentation and ensured accuracy in your previous roles, especially regarding audit standards.
✨Demonstrate Problem-Solving Skills
Be ready to share instances where you've provided constructive feedback on rejected claims. Discuss how you approached these situations and what solutions you proposed to improve future submissions.
✨Stay Updated on Industry Knowledge
Show that you are proactive about staying informed on factory recalls and bulletins. Mention any relevant training or resources you utilise to keep your knowledge current, as this will demonstrate your commitment to the role.
