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For Companies At a Glance
- Tasks: Lead and motivate a high-performing Aftersales team to deliver top-notch customer service.
- Company: Join a large, established franchised dealership in High Wycombe with a strong reputation.
- Benefits: Enjoy a competitive salary, company car, and extensive benefits package with no Saturdays required.
- Why this job: Be part of a dynamic team focused on customer satisfaction and departmental profitability.
- Qualifications: Must have 3+ years of experience as an Aftersales/Service Manager and a full UK driving license.
- Other info: Opportunity for career growth in a supportive and thriving environment.
The predicted salary is between 40000 - 45000 £ per year.
Aftersales Manager – High Wycombe – Basic Salary – £40,000 – £45,000 DOE – OTE – £60,000 – Company Car – No Saturdays – Extensive Benefits Package – Our client, a large franchised main dealership, in High Wycombe has the requirement for an experienced Aftersales Manager / Service Manager to join their established and high performing Aftersales team. Responsibilities As an Aftersales Manager / Service Manager your responsibilities will include: Organise, coach, motivate and lead your workshop & front of house team Ensuring the very highest levels of customer service every time. Departmental profitability Delivering dealership and manufacturer budgets Controlling expenses Recruitment and selection, staff coaching and motivation Optimising workshop capacity and utilisation Installing, and maintaining processes Monitor, develop and improve CSI and customer experience Experience, Skills & Qualifications Essential Requirements: Minimum of 3 years’ Aftersales Manager / Service Manager experience Full UK Driving Licence Desirable Requirements: Franchised Dealership Experience Kerridge Remuneration & Benefits Basic Salary of £40,000 – £45,000 On Target Earnings of £60,000 Use of Company Vehicle Extensive Benefits …
Service Manager employer: KPI People
Contact Detail:
KPI People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarize yourself with the specific dealership's brand and values. Understanding their customer service philosophy and operational processes will help you align your experience with their expectations during the interview.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully motivated and coached teams in previous roles. Be ready to discuss specific strategies you've implemented to improve team performance and customer satisfaction.
✨Tip Number 3
Research common challenges faced by Aftersales Managers in franchised dealerships. Being able to discuss these challenges and how you would address them can set you apart as a knowledgeable candidate.
✨Tip Number 4
Prepare to discuss your experience with budget management and profitability. Be ready to share specific examples of how you've successfully controlled expenses and met financial targets in your previous positions.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Aftersales Manager position. Highlight key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customize your CV to reflect your experience in aftersales management. Emphasize your leadership skills, customer service excellence, and any relevant achievements that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the automotive industry. Mention specific experiences that demonstrate your ability to lead a team and improve customer satisfaction.
Highlight Relevant Experience: In your application, make sure to detail your previous roles related to aftersales management. Include metrics or examples of how you have successfully managed teams and improved departmental profitability.
How to prepare for a job interview at KPI People
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to lead and motivate your team. Be prepared to discuss specific examples of how you've successfully managed teams in the past, focusing on coaching and motivating staff to achieve high levels of customer service.
✨Understand Customer Service Metrics
Familiarize yourself with key performance indicators related to customer satisfaction and service quality. Be ready to explain how you have previously monitored and improved these metrics in your role as an Aftersales Manager.
✨Discuss Financial Acumen
Since the role involves controlling expenses and delivering profitability, be prepared to talk about your experience with budgeting and financial management. Highlight any specific achievements in improving departmental profitability.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to optimize workshop capacity or handle customer complaints effectively, and be ready to share those experiences.
