At a Glance
- Tasks: Lead and motivate a high-performing workshop team to deliver exceptional customer service.
- Company: Established franchised dealership in Northampton with a strong reputation.
- Benefits: Competitive salary, company car, extensive benefits package, and performance bonuses.
- Other info: Opportunity for career growth in a supportive and thriving environment.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction and departmental success.
- Qualifications: 3+ years of experience as an Aftersales Manager or Service Manager required.
The predicted salary is between 35000 - 55000 £ per year.
Our client, a franchised main dealership in Northampton, has the requirement for an experienced Aftersales Manager / Service Manager to join their established and high performing Aftersales team.
Responsibilities
- Organise, coach, motivate and lead your workshop front of house team
- Ensuring the very highest levels of customer service every time
- Departmental profitability
- Delivering dealership and manufacturer budgets
- Controlling expenses
- Recruitment and selection, staff coaching and motivation
- Optimising workshop capacity and utilisation
- Installing, and maintaining processes
- Monitor, develop and improve CSI and customer experience
Experience, Skills Qualifications
Essential Requirements:
- Minimum of 3 years' Aftersales Manager / Service Manager experience
- Full UK Driving Licence
Desirable Requirements:
- Franchised Dealership Experience
- Kerridge
Remuneration Benefits
- Basic Salary of £35,000
- On Target Earnings of £55,000
Service Manager employer: KPI People
Join a leading franchised main dealership in Northampton, where you will be part of a dynamic and high-performing Aftersales team. We offer a competitive salary package, extensive benefits, and a supportive work culture that prioritises employee growth and development. With opportunities for coaching and leadership, you will thrive in an environment that values exceptional customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who have experience as Aftersales Managers. They might know about openings or can even refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by practising common questions specific to service management roles. Think about how you would handle customer complaints or improve workshop efficiency, and be ready to share your success stories!
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your experience in coaching and motivating teams. Share examples of how you've improved customer satisfaction and departmental profitability in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by employers looking for top talent like you.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in managing teams, customer service excellence, and any relevant dealership experience. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've led teams and improved customer satisfaction in previous roles. Let us know why you’re excited about this opportunity!
Showcase Your Achievements:When detailing your experience, focus on your achievements rather than just duties. Did you boost departmental profitability or improve customer satisfaction scores? We love numbers, so quantify your successes where possible!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at KPI People
✨Know Your Numbers
Make sure you’re familiar with key performance indicators related to aftersales management. Brush up on your knowledge of departmental profitability, customer satisfaction indices, and how to optimise workshop capacity. Being able to discuss these metrics confidently will show that you understand the business side of the role.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to lead and motivate your team. Prepare examples of how you've successfully coached staff in the past or improved team performance. Think about specific situations where your leadership made a difference, and be ready to share those stories during the interview.
✨Customer Service is Key
Since ensuring high levels of customer service is crucial, come prepared with examples of how you've handled customer complaints or improved customer experience in previous roles. Highlight any initiatives you’ve implemented that led to better customer satisfaction scores.
✨Research the Dealership
Take some time to learn about the dealership’s values, culture, and any recent news. Understanding their brand and what they stand for will help you tailor your answers and demonstrate that you’re genuinely interested in joining their team.
