At a Glance
- Tasks: Meet and greet customers, explain vehicle work, and ensure top-notch service.
- Company: Busy franchised dealership in Letchworth Garden City.
- Benefits: Competitive salary, great benefits package, and on-site parking.
- Other info: Full-time role with opportunities for career growth and development.
- Why this job: Join a successful team and enhance your customer service skills in the motor trade.
- Qualifications: 2 years of motor trade Service Advisor experience and a full UK driving licence.
The predicted salary is between 32000 - 40000 £ per year.
A busy franchised main dealership in Letchworth has the requirement for an experienced Service Advisor to join their successful Aftersales team.
Service Advisor Responsibilities:
- Meet and Greet Customers.
- Explain to customers the work due to be carried out on their vehicle.
- Accurate completion of courtesy car insurance paperwork.
- Calling customers with progress updates and advise of any work needed.
- Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
- Invoicing work carried out.
- Invoice explanation and taking payment.
- Quoting, introducing and selling of Service Plans.
- Ensuring all Warranty paperwork is correctly completed.
- Delivering the highest level of customer service at all times.
Essential Requirements:
- 2 years Motor Trade Service Advisor experience
- Full UK Driving Licence
Desirable Requirements:
- Franchised Dealership Experience
- Kerridge or Pinnacle Experience
Remuneration Benefits:
- Basic Salary of £32,000 depending on Experience
- On Target Earnings of £40,000
- Great Benefits Package
- 45 hours a week including Sat mornings on a rota
Job Type: Full-time
Benefits:
- Company pension
- Employee discount
- On-site parking
Experience:
- Motor Trade Service Advisor: 2 years (required)
Licence/Certification:
- UK Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Service Advisor employer: KPI People
Join a thriving dealership in Letchworth Garden City as a Service Advisor, where you will be part of a dynamic Aftersales team dedicated to delivering exceptional customer service. With a competitive salary and a comprehensive benefits package, including a company pension and employee discounts, this role offers not only financial rewards but also opportunities for professional growth in the motor trade industry. Experience a supportive work culture that values your expertise and fosters career development in a busy and engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the motor trade and let them know you're on the lookout for a Service Advisor role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your customer service skills and be ready to discuss how you've handled tricky situations in the past. Show them you can keep cool under pressure and deliver top-notch service.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can give you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous motor trade service advisor experience in your application. We want to see how your skills match up with what we're looking for, so don’t hold back on the details!
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your experience aligns with the responsibilities listed, like customer service and invoicing. It shows us you’re genuinely interested!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Service Advisor position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at KPI People
✨Know Your Stuff
Make sure you brush up on your motor trade knowledge, especially around service advising. Be ready to discuss your previous experiences and how they relate to the role. Think about specific situations where you delivered excellent customer service or resolved issues effectively.
✨Practice Makes Perfect
Rehearse common interview questions related to the Service Advisor role. Questions like how you handle customer complaints or explain technical details to customers are likely to come up. Practising your answers will help you feel more confident and articulate during the actual interview.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. During the interview, demonstrate your ability to explain complex information clearly and concisely. Use examples from your past roles where you successfully communicated with customers or team members to highlight this skill.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and understand the importance of representing the dealership well.
