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- Tasks: Meet and greet customers, explain vehicle work, and provide updates.
- Company: Join a busy franchised main dealership in Orpington with a strong reputation.
- Benefits: Enjoy a basic salary of £30,000 with uncapped OTE of £45,000 and great perks.
- Why this job: Work Monday to Friday only, ensuring a perfect work-life balance without weekends.
- Qualifications: 12 months of Motor Trade Service Advisor experience and a full UK driving licence required.
- Other info: Opportunity to work in a supportive team environment with potential for growth.
The predicted salary is between 30000 - 45000 £ per year.
Service Advisor – Orpington –
Basic Salary – £30,000 –
OTE – £45,000 Uncapped –
Great Benefits Package –
Monday – Friday only (No Weekends) –
Our client, a busy franchised main dealership in Orpington has the requirement for a Service Advisor to join their successful Aftersales team.
Responsibilities
As a Service Advisor your responsibilities will include:
Meet and Greet Customers.
Explain to customers the work due to be carried out on their vehicle.
Accurate completion of courtesy car insurance paperwork.
Calling customers with progress updates and advise of any work needed.
Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
Invoicing work carried out.
Invoice explanation and taking payment.
Quoting, introducing and selling of Service Plans.
Ensuring all Warranty paperwork is correctly completed.
Delivering the highest level of customer service at all times.
Experience, Skills & Qualifications
Essential Requirements:
12 months Motor Trade Service Advisor experience
Full UK Driving Licence
Desirable Requirements:
Franchised Dealership Experience
Kerridge or Pinnacle Experience
Remuneration & Benefits
Basic Salary of £30,000
On Target Earnings of £45,000 Uncapped
Great Benefits Package
Monday – Friday only (No Weekends)
Working Hours
Monday to Friday 8am – 6pm
Saturday Mornings on a Rota
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Service Advisor employer: KPI People
Contact Detail:
KPI People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership in Orpington. Understanding their unique selling points will help you engage with customers more effectively during your interview.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on delivering exceptional service. Think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
Network with current or former employees of the dealership to gain insights into the company culture and expectations. This can give you an edge in understanding what they value in a Service Advisor.
✨Tip Number 4
Prepare to discuss your experience with relevant software like Kerridge or Pinnacle, as familiarity with these systems can set you apart from other candidates. If you have experience, be ready to share specific examples of how you've used them.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor. Focus on your customer service skills, any previous roles in the motor trade, and specific achievements that demonstrate your ability to meet customer needs.
Craft a Compelling Cover Letter: Write a cover letter that addresses the specific requirements of the job. Mention your 12 months of experience in the motor trade and how it has prepared you for this role. Be sure to express your enthusiasm for working in a busy franchised dealership.
Showcase Your Communication Skills: In your application, emphasise your ability to communicate effectively with customers and team members. Provide examples of how you've successfully liaised with different departments in previous roles, as this is crucial for the Service Advisor position.
Highlight Relevant Qualifications: If you have experience with Kerridge or Pinnacle systems, make sure to mention this in your application. Additionally, include your full UK Driving Licence as it is a requirement for the role.
How to prepare for a job interview at KPI People
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Service Advisor. Familiarise yourself with customer service expectations, invoicing processes, and how to communicate effectively with both customers and workshop teams.
✨Showcase Your Experience
Highlight your previous experience in the motor trade, especially if you've worked as a Service Advisor before. Be ready to discuss specific situations where you delivered excellent customer service or resolved issues.
✨Prepare for Common Questions
Anticipate questions related to customer interactions, handling complaints, and your knowledge of service plans. Practising your responses can help you feel more confident during the interview.
✨Demonstrate Your Passion for Customer Service
Emphasise your commitment to providing top-notch customer service. Share examples of how you've gone above and beyond for customers in the past, as this will resonate well with the interviewers.
