At a Glance
- Tasks: Join our Aftersales team as a Service Advisor, assisting customers and managing service bookings.
- Company: KPI People are specialists in dealership recruitment, connecting talent with top automotive companies across the UK.
- Benefits: Enjoy competitive pay, weekly earnings, guaranteed hours, and flexible contracts with no weekend work unless desired.
- Other info: Full-time and part-time options available; reach out for more roles if this isn't the right fit!
- Why this job: This role offers immediate start, overtime opportunities, and a supportive team environment focused on your success.
- Qualifications: 12 months of experience as a Service Advisor in the motor trade is required; driving licence essential.
Job Description
Dealership Service Advisor
Pay: £34,000.00-£38,000.00 per year
Job Summary
MUST HAVE PREVIOUS MOTOR TRADE EXPERIENCE
Our client, a busy franchised main dealership in Letchworth has the requirement for an experienced Service Advisor to join their successful Aftersales team.
Service Advisor Responsibilities
As a Service Advisor your responsibilities will include:
- Meet and Greet Customers.
- Explain to customers the work due to be carried out on their vehicle.
- Accurate completion of courtesy car insurance paperwork.
- Calling customers with progress updates and advise of any work needed.
- Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
- Invoicing work carried out.
- Invoice explanation and taking payment.
- Quoting, introducing and selling of Service Plans.
- Ensuring all Warranty paperwork is correctly completed.
- Delivering the highest level of customer service at all times.
Experience, Skills & Qualifications
Essential Requirements:
- 2 years Motor Trade Service Advisor experience
- Full UK Driving Licence
Desirable Requirements:
- Franchised Dealership Experience
- Kerridge or Pinnacle Experience
Remuneration & Benefits
- Basic Salary depending on Experience
- On Target Earnings of £38,000
- Great Benefits Package
- 42 hours a week including Sat mornings on a rota
KPI People are Dealership Recruitment Specialists offering our Candidates and Clients, Permanent, Contract and Temporary recruitment solutions across the UK.
We have Full Time & Part Time Vehicle Technician, MOT Tester, Service Advisor, Parts Advisor and Showroom Host / Receptionist contracts available nationwide. If this role is not for you, but you are interested in working with KPI People, please contact us to discuss other contracts we have available and waiting for you.
Job Type: Full-time
Benefits:
- Company pension
- Employee discount
- On-site parking
Experience:
Motor Trade Service Advisor: 2 years (required)
Licence/Certification:
UK Driving Licence (required)
Work authorisation:
United Kingdom (required)
Work Location: In person
Service Advisor in Reading employer: KPI People
KPI People is an exceptional employer, offering a supportive work culture that prioritises flexibility and employee well-being. With competitive pay rates, guaranteed hours, and no weekend work unless desired, employees can enjoy a balanced lifestyle while advancing their careers in the automotive industry. The company also provides opportunities for growth and development, ensuring that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Reading
✨Tip Number 1
Make sure to highlight your previous experience in the motor trade, especially if you've worked as a Service Advisor before. Mention any specific systems like Kerridge or Pinnacle that you are familiar with, as this can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the automotive industry, particularly those who work at franchised dealerships. They might have insights or even referrals that could help you land the job more easily.
✨Tip Number 3
Prepare for potential interviews by brushing up on common questions asked in Service Advisor roles. Be ready to discuss how you handle customer complaints and your approach to upselling services.
✨Tip Number 4
Since this role offers flexible contracts, be clear about your availability during discussions. Showing that you're adaptable can make you a more attractive candidate for the position.
We think you need these skills to ace Service Advisor in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience as a Service Advisor, especially any work in the motor trade. Include specific examples of your achievements and skills that align with the job description.
Craft a Compelling Cover Letter:Write a cover letter that addresses why you are a great fit for this role. Mention your experience with Kerridge or Pinnacle if applicable, and express your enthusiasm for working with KPI People.
Highlight Your Availability:Since the position offers flexible contracts, clearly state your availability in your application. Indicate whether you prefer full-time or part-time work and your willingness to start immediately.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at KPI People
✨Showcase Your Experience
Make sure to highlight your 12 months of Motor Trade Service Advisor experience during the interview. Be prepared to discuss specific situations where you successfully handled customer queries or resolved issues, as this will demonstrate your capability in the role.
✨Familiarise Yourself with Relevant Software
If you have experience with Kerridge or Pinnacle, mention it! If not, take some time to research these systems before your interview. Showing that you are proactive and willing to learn can set you apart from other candidates.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the dealership's operations or team dynamics. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
✨Emphasise Flexibility and Availability
Since the role offers flexible contracts and immediate start options, be clear about your availability. Highlight your willingness to work full-time or part-time, and reassure them that you are ready to jump in as soon as possible.
