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For Companies At a Glance
- Tasks: Engage with customers, manage vehicle service updates, and ensure top-notch customer satisfaction.
- Company: Join a thriving franchised dealership in Sunningdale with a strong reputation for excellence.
- Benefits: Enjoy a competitive salary, uncapped earnings potential, and a fantastic benefits package.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on customer experiences.
- Qualifications: Must have 12 months of Service Advisor experience and a full UK driving licence.
- Other info: Work Monday to Friday with occasional Saturday mornings on a rota.
The predicted salary is between 31000 - 40000 £ per year.
Service Advisor – Sunningdale –
Basic Salary – £31,000 –
OTE – £40,000 Uncapped–
Great Benefits Package –
Our client, a busy franchised main dealership in Sunningdale has the requirement for a Service Advisor to join their successful Aftersales team.
Responsibilities
As a Service Advisor your responsibilities will include:
Meet and Greet Customers.
Explain to customers the work due to be carried out on their vehicle.
Accurate completion of courtesy car insurance paperwork.
Calling customers with progress updates and advise of any work needed.
Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
Invoicing work carried out.
Invoice explanation and taking payment.
Quoting, introducing and selling of Service Plans.
Ensuring all Warranty paperwork is correctly completed.
Delivering the highest level of customer service at all times.
Experience, Skills & Qualifications
Essential Requirements:
12 months Motor Trade Service Advisor experience
Full UK Driving Licence
Desirable Requirements:
Franchised Dealership Experience
Kerridge or Pinnacle Expereince
Remuneration & Benefits
Basic Salary of £31,000
On Target Earnings of £40,000
Great Benefits Package
Working Hours
Monday to Friday 8am – 6pm
Saturday Mornings on a Rota
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Service Advisor employer: KPI People
Contact Detail:
KPI People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Advisor. This will prepare you to handle customer inquiries and complaints effectively, showcasing your ability to deliver excellent service.
✨Tip Number 3
Network with current or former employees of the dealership. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Be prepared to discuss your previous experience in the motor trade, particularly any specific situations where you successfully resolved customer issues or improved service processes. This will highlight your relevant skills and make you stand out as a candidate.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor, particularly any roles in the motor trade. Emphasise your customer service skills and any specific software experience like Kerridge or Pinnacle.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to delivering excellent customer service. Mention your 12 months of experience and how it aligns with the responsibilities outlined in the job description.
Highlight Key Skills: In your application, clearly outline your key skills such as communication, organisation, and problem-solving. These are crucial for a Service Advisor role, especially when liaising with customers and various departments.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in this role.
How to prepare for a job interview at KPI People
✨Showcase Your Customer Service Skills
As a Service Advisor, delivering exceptional customer service is key. Be prepared to share specific examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing the highest level of service.
✨Familiarise Yourself with the Role
Make sure you understand the responsibilities of a Service Advisor. Review the job description thoroughly and be ready to discuss how your previous experience aligns with the tasks mentioned, such as liaising with different departments and handling invoicing.
✨Prepare for Technical Questions
While you may not need to be a mechanic, having a basic understanding of automotive terminology and processes can set you apart. Brush up on common vehicle services and repairs so you can confidently explain them to customers during the interview.
✨Demonstrate Teamwork Abilities
The role involves working closely with various teams, including the workshop and parts department. Be ready to discuss how you've successfully collaborated with others in the past, highlighting your communication skills and ability to work in a team environment.
