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- Tasks: Meet and greet customers, explain vehicle work, and manage invoicing.
- Company: Join a busy franchised main dealership in Basingstoke with a strong reputation.
- Benefits: Enjoy a basic salary of £29,000 with OTE of £40,000 and great perks.
- Why this job: Be part of a dynamic team delivering top-notch customer service in the automotive industry.
- Qualifications: Must have 12 months of Motor Trade Service Advisor experience and a full UK driving licence.
- Other info: Work Monday to Friday with occasional Saturday mornings on a rota.
The predicted salary is between 29000 - 40000 £ per year.
Service Advisor – Basingstoke
£14 – £16 per hour – Weekly Pay
Flexible Contract Length – Full Time or Part Time
Our client, a busy franchised main dealership in Basingstoke, is seeking an experienced Service Advisor to join their Aftersales team on a temporary/contract basis with an immediate start.
Benefits include:
- Guaranteed 47.5 paid hours per week
- Weekly pay
- Overtime opportunities
- No weekend work unless desired
- Flexible contracts tailored to your needs
Requirements:
- At least 12 months of Motor Trade Service Advisor experience
- Franchised dealer experience is desirable
- Kerridge or Pinnacle experience is desirable
- Full UK Driving Licence
- Excellent references
Role specifics for Basingstoke:
- Up to £16 per hour (DOE)
- Minimum 47.5 hours per week
- Overtime available
- Immediate start possible
KPI People specializes in dealership recruitment, offering permanent, contract, and temporary roles across the UK. We also have opportunities for Vehicle Technicians, MOT Testers, Parts Advisors, and Showroom Hosts nationwide. Contact us to find out more about available roles.
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Contact Detail:
KPI People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Brush up on your customer service skills, as delivering exceptional service is key in this role. Consider role-playing scenarios with a friend to practice how you would handle various customer interactions.
✨Tip Number 3
Network with current or former Service Advisors in the industry. They can provide valuable insights into the role and may even refer you to opportunities within their dealership, increasing your chances of landing the job.
✨Tip Number 4
Prepare questions to ask during the interview that show your interest in the dealership's operations and culture. This not only demonstrates your enthusiasm but also helps you assess if it's the right fit for you.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor, particularly any roles in the motor trade. Emphasise your customer service skills and any specific software knowledge like Kerridge or Pinnacle.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to delivering excellent customer service. Mention your experience with customer interactions and how you can contribute to the dealership's success.
Highlight Relevant Experience: In your application, clearly outline your 12 months of experience as a Service Advisor. Include specific examples of how you've met customer needs, managed paperwork, and liaised with different departments.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a Service Advisor role.
How to prepare for a job interview at KPI People
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor trade and the specific responsibilities of a Service Advisor. Familiarise yourself with common customer queries and how to address them effectively.
✨Showcase Your Customer Service Skills
Since delivering top-notch customer service is key, prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to excellent service.
✨Be Ready for Role-Play Scenarios
You might be asked to role-play a customer interaction during the interview. Practice how you would greet a customer, explain services, and handle any complaints. This will help you feel more confident.
✨Ask Insightful Questions
Prepare thoughtful questions about the dealership's operations, team dynamics, and customer service philosophy. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
