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For Companies At a Glance
- Tasks: Engage with customers, manage vehicle service updates, and ensure top-notch customer satisfaction.
- Company: Join a thriving automotive dealership in Farningham, known for its excellent service and team spirit.
- Benefits: Enjoy a competitive salary, great benefits package, and potential earnings of up to £36,000.
- Why this job: Be part of a dynamic team, enhance your customer service skills, and make a real impact.
- Qualifications: Must have 12 months of Service Advisor experience and a full UK driving licence.
- Other info: Experience with Kerridge or Pinnacle is a plus, but not essential.
The predicted salary is between 28000 - 36000 £ per year.
Basic Salary - £28,000
OTE - £36,000
Great Benefits Package
Our client, a busy franchised automotive main dealership in Farningham Kent, has the requirement for a Service Advisor to join their successful Aftersales team for a Motor trade main Dealer in the Automotive sector.
Responsibilities
- Meet and Greet Customers.
- Explain to customers the work due to be carried out on their vehicle.
- Accurate completion of courtesy car insurance paperwork.
- Calling customers with progress updates and advising of any work needed.
- Liaising with the Workshop, Parts Department, Valeting Team, and Drivers.
- Invoicing work carried out.
- Invoice explanation and taking payment.
- Quoting, introducing, and selling of Service Plans.
- Ensuring all Warranty paperwork is correctly completed.
- Delivering the highest level of customer service at all times.
Experience, Skills & Qualifications
Essential Requirements:
- 12 months Motor Trade/main dealer Service Advisor experience
- Full UK Driving Licence
Desirable Requirements:
- Franchised Dealership Experience
- Kerridge or Pinnacle Experience
Remuneration & Benefits
Basic Salary of £28,000
On Target Earnings of £36,000
Great Benefits Package
Contact Detail:
KPI People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Network within the automotive industry, especially with professionals who have experience in service advising. They can provide insights into the role and may even refer you to opportunities at their dealerships.
✨Tip Number 3
Prepare for common interview questions related to customer service scenarios. Think of examples from your past experiences where you successfully resolved customer issues or improved service delivery.
✨Tip Number 4
Showcase your communication skills during the interview. As a Service Advisor, you'll need to explain technical information clearly to customers, so practice articulating complex ideas in simple terms.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor, particularly in the motor trade. Include specific examples of customer service excellence and any experience with invoicing or warranty paperwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive sector and your ability to deliver exceptional customer service. Mention your experience with courtesy car insurance paperwork and your familiarity with systems like Kerridge or Pinnacle if applicable.
Highlight Key Skills: In your application, emphasise skills such as communication, organisation, and teamwork. These are crucial for liaising with various departments and ensuring customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for a Service Advisor role.
How to prepare for a job interview at KPI People
✨Know the Company
Before your interview, take some time to research the dealership and its values. Understanding their mission and customer service approach will help you align your answers with what they are looking for.
✨Showcase Your Customer Service Skills
As a Service Advisor, excellent customer service is key. Prepare examples from your past experience where you successfully handled customer queries or complaints, demonstrating your ability to provide top-notch service.
✨Familiarise Yourself with Automotive Terminology
Brush up on common automotive terms and processes. Being able to speak confidently about vehicle maintenance and repairs will show that you are knowledgeable and serious about the role.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the dealership's future plans to show your genuine interest in the position.
