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For Companies At a Glance
- Tasks: Engage with customers, manage service updates, and ensure top-notch customer satisfaction.
- Company: Join a thriving automotive dealership in Farningham, known for its excellent service and team spirit.
- Benefits: Enjoy a competitive salary, great benefits, and the potential for high earnings.
- Why this job: Be part of a dynamic team that values customer service and offers growth opportunities.
- Qualifications: Must have 12 months of experience as a Service Advisor and a full UK driving licence.
- Other info: Experience with Kerridge or Pinnacle is a plus, but not essential.
The predicted salary is between 28000 - 36000 £ per year.
Basic Salary - £28,000
OTE - £36,000
Great Benefits Package
Our client, a busy franchised automotive main dealership in Farningham Kent, has the requirement for a Service Advisor to join their successful Aftersales team for a Motor trade main Dealer in the Automotive sector.
Responsibilities
- Meet and Greet Customers.
- Explain to customers the work due to be carried out on their vehicle.
- Accurate completion of courtesy car insurance paperwork.
- Calling customers with progress updates and advising of any work needed.
- Liaising with the Workshop, Parts Department, Valeting Team, and Drivers.
- Invoicing work carried out.
- Invoice explanation and taking payment.
- Quoting, introducing, and selling of Service Plans.
- Ensuring all Warranty paperwork is correctly completed.
- Delivering the highest level of customer service at all times.
Experience, Skills & Qualifications
Essential Requirements:
- 12 months Motor Trade/main dealer Service Advisor experience
- Full UK Driving Licence
Desirable Requirements:
- Franchised Dealership Experience
- Kerridge or Pinnacle Experience
Remuneration & Benefits
Basic Salary of £28,000
On Target Earnings of £36,000
Great Benefits Package
Service Advisor employer: KPI People
Contact Detail:
KPI People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the dealership. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 3
Prepare to discuss your previous experience in the motor trade, particularly any specific situations where you delivered exceptional customer service. Real-life examples can make a strong impression.
✨Tip Number 4
Showcase your communication skills during the interview. As a Service Advisor, you'll need to explain technical information clearly to customers, so practice articulating complex ideas simply and confidently.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor, particularly in the motor trade. Include specific examples of customer service excellence and any experience with invoicing or warranty paperwork.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your previous experience aligns with their needs, especially your ability to communicate effectively with customers and liaise with different departments.
Highlight Relevant Skills: In your application, emphasise skills such as customer service, communication, and teamwork. Mention any experience with Kerridge or Pinnacle systems if applicable, as this could set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at KPI People
✨Know the Company
Before your interview, take some time to research the dealership and its values. Understanding their mission and customer service approach will help you align your answers with what they are looking for.
✨Prepare for Common Questions
Anticipate questions related to your experience as a Service Advisor. Be ready to discuss specific situations where you provided excellent customer service or resolved issues effectively.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. During the interview, demonstrate your ability to explain complex information clearly and concisely, as this will be crucial in your role.
✨Highlight Your Teamwork Experience
Since the role involves liaising with various departments, share examples of how you've successfully worked in a team environment. This will show that you can collaborate effectively with others.
