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For Companies At a Glance
- Tasks: Engage with customers, manage vehicle service updates, and ensure top-notch customer satisfaction.
- Company: Join a thriving franchised car dealership in Banbury with a strong reputation.
- Benefits: Enjoy a competitive salary, uncapped earnings, and a fantastic benefits package.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on customer experiences.
- Qualifications: Must have 12 months of Service Advisor experience and a full UK Driving Licence.
- Other info: Work Monday to Friday with occasional Saturday shifts for a balanced work-life.
The predicted salary is between 26000 - 34000 £ per year.
Basic Salary - £26,000
OTE - £34,000
Great Benefits Package
Our client, a busy franchised car dealership in Banbury, has the requirement for an experienced Service Advisor to join their successful Aftersales team.
Responsibilities
- Meet and Greet Customers
- Explain to customers the work due to be carried out on their vehicle
- Accurate completion of courtesy car insurance paperwork
- Calling customers with progress updates and advising of any work needed
- Liaising with the Workshop, Parts Department, Valeting Team, and Drivers
- Invoicing work carried out
- Invoice explanation and taking payment
- Quoting, introducing, and selling of Service Plans
- Ensuring all Warranty paperwork is correctly completed
- Delivering the highest level of customer service at all times
Experience, Skills & Qualifications
Essential Requirements:
- 12 months motor trade Service Advisor experience
- Full UK Driving Licence
Desirable Requirements:
- Franchised Dealership Experience
- Kerridge Experience
Remuneration & Benefits
- Basic Salary of £26,000
- On Target Earnings £34,000 (uncapped)
- Privately Owned Dealer Group
- Great Benefits Package
Working Hours
- Monday to Friday 8am – 6pm
- Saturday (1 in 2) 8am – 12.30pm
Service Advisor employer: KPI People
Contact Detail:
KPI People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage with customers more effectively and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Advisor. This will prepare you to handle customer inquiries and complaints confidently, showcasing your ability to deliver excellent service.
✨Tip Number 3
Network with current or former employees of the dealership. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Stay updated on the latest trends in the automotive industry, especially regarding customer service practices. Being knowledgeable about industry standards can set you apart from other candidates and show your commitment to the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor, particularly any roles in the motor trade. Emphasise your customer service skills and any specific achievements that demonstrate your ability to meet and exceed targets.
Craft a Compelling Cover Letter: Write a cover letter that addresses the specific requirements of the job. Mention your 12 months of experience in the motor trade and how it has prepared you for this role. Be sure to express your enthusiasm for working with the company and how you can contribute to their success.
Showcase Relevant Skills: In your application, highlight skills that are essential for the role, such as communication, organisation, and customer service. If you have experience with Kerridge or in a franchised dealership, make sure to mention it as it is desirable for this position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at KPI People
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor trade and the specific responsibilities of a Service Advisor. Be prepared to discuss your previous experience and how it relates to the role.
✨Customer Service Focus
Since delivering excellent customer service is key, think of examples from your past roles where you went above and beyond for a customer. This will show that you understand the importance of customer satisfaction.
✨Familiarise with the Company
Research the dealership and its values. Understanding their approach to customer service and their reputation in the industry can help you tailor your answers and demonstrate your genuine interest in the position.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
