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- Tasks: Welcome customers and explain vehicle work while ensuring top-notch service.
- Company: Join a busy franchised dealership in Newbury with a successful Aftersales team.
- Benefits: Enjoy flexible working options, immediate start, weekly pay, and no Saturdays.
- Why this job: Gain valuable experience in a dynamic environment with a focus on customer satisfaction.
- Qualifications: 2 years of Service Advisor experience preferred; strong customer service skills considered.
- Other info: Flexible roles available: Temp, Temp to Perm, or Permanent.
Temporary Service Advisor - Newbury - £13 - £15.00 Per Hour DOE - No Saturdays - Immediate Start - Weekly Pay
Our client, a busy franchised dealership in Newbury, has the requirement for an experienced Temporary Service Advisor to join their highly successful Aftersales team. This can be Temp only, Temp to Perm, or Permanent - the client is flexible and is just after immediate help.
Responsibilities:- Meet and Greet Customers
- Explain to customers the work due to be carried out on their vehicle
- Accurate completion of courtesy car insurance paperwork
- Calling customers with progress updates and advising of any work needed
- Liaising with the Workshop, Parts Department, Valeting Team, and Drivers
- Invoicing work carried out
- Invoice explanation and taking payment
- Quoting, introducing, and selling of Service Plans
- Ensuring all Warranty paperwork is completed correctly
- Delivering the highest level of customer service at all times
- Minimum of 2 years’ Service Advisor experience or Motortrade. The client may consider candidates with good customer service skills as a Temp to Perm option.
- Must have Full UK Driving Licence and right to work.
Monday to Friday 8am – 6pm
Service Advisor employer: KPI People
Contact Detail:
KPI People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on providing excellent service. Think of examples from your past experiences where you went above and beyond for a customer, as these will be great to share in discussions.
✨Tip Number 3
Network with current or former employees of the dealership if possible. They can provide insights into the company culture and expectations, which can be invaluable during your conversations with the hiring team.
✨Tip Number 4
Prepare to discuss how you handle challenging situations, such as dealing with difficult customers or managing multiple tasks at once. This will showcase your problem-solving abilities and adaptability, key traits for a Service Advisor.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor or in the motor trade. Emphasise your customer service skills and any specific achievements that demonstrate your ability to meet customer needs.
Craft a Compelling Cover Letter: Write a cover letter that addresses the specific requirements of the role. Mention your experience with customer interactions, your understanding of vehicle servicing, and your ability to work collaboratively with different teams.
Highlight Relevant Skills: In your application, clearly outline your skills related to invoicing, quoting service plans, and completing paperwork accurately. These are crucial for the role and should be front and centre in your application.
Show Enthusiasm for the Role: Express your eagerness to join the team and contribute to their success. Mention your flexibility regarding temporary or permanent positions, as this aligns with the client's needs for immediate help.
How to prepare for a job interview at KPI People
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to communicate effectively with customers is crucial. Prepare examples of how you've handled customer queries or complaints in the past, highlighting your problem-solving skills and commitment to excellent service.
✨Familiarise Yourself with the Role
Understand the key responsibilities of a Service Advisor, such as liaising with various departments and managing customer expectations. Research common automotive terms and processes to demonstrate your knowledge during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with an unhappy customer or explaining complex vehicle issues. Practise your responses to these scenarios to show that you're ready to tackle real-life challenges.
✨Dress Professionally and Be Punctual
First impressions matter! Dress smartly for the interview and arrive on time. This shows respect for the interviewer's time and reflects your professionalism, which is essential in a customer-facing role.
