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For Companies At a Glance
- Tasks: Engage with customers, manage vehicle service updates, and ensure top-notch customer satisfaction.
- Company: Join a thriving franchised car dealership in Taunton with a strong reputation.
- Benefits: Enjoy a competitive salary, attractive benefits, and a supportive work environment.
- Why this job: Be part of a dynamic team, enhance your customer service skills, and make a real impact.
- Qualifications: 3 years of customer service experience and a full UK driving licence required.
- Other info: Work Monday to Friday with occasional Saturday shifts; great for building your career!
The predicted salary is between 24000 - 27000 £ per year.
Our client, a busy Franchised Car Dealership in Taunton has the requirement for a Service Advisor to join their successful Aftersales team.
Responsibilities
- Meet and Greet Customers
- Explain to customers the work due to be carried out on their vehicle
- Accurate completion of courtesy car insurance paperwork
- Calling customers with progress updates and advise of any work needed
- Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
- Invoicing work carried out
- Invoice explanation and taking payment
- Quoting, introducing and selling of Service Plans
- Ensuring all Warranty paperwork is correctly completed
- Delivering the highest level of customer service at all times
Experience, Skills & Qualifications
Essential Requirements:
- 3 years stable face to face Customer Service experience
- Full UK Driving Licence
Desirable Requirements:
- Motor Trade experience
Remuneration & Benefits
- Basic Salary of £24,000 - £27,000 OTE
- Privately Owned Dealer Group
- Attractive Benefits Package
Working Hours
- Monday to Friday 8am – 6pm
- Saturday (1 in 2) 8am – 12.30pm
Service Advisor employer: KPI People
Contact Detail:
KPI People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the specific services offered by our dealership. Understanding common vehicle issues and service plans will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios that a Service Advisor might encounter. This could include handling customer complaints or explaining service details, which will prepare you for real-life situations in the role.
✨Tip Number 3
Network with current or former employees of our dealership or similar businesses. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the role and the company. Inquiring about team dynamics, customer service strategies, or growth opportunities can set you apart as a candidate who is genuinely invested in the position.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles that involved face-to-face interaction. Emphasise skills relevant to the Service Advisor position, such as communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your previous experience aligns with the role and demonstrate your enthusiasm for working in the motor trade.
Showcase Relevant Skills: In your application, clearly outline any experience you have with invoicing, customer updates, and liaising with different departments. Mention your ability to deliver high levels of customer service consistently.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at KPI People
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you provided exceptional customer service, especially in face-to-face situations.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties of a Service Advisor. Be ready to discuss how you would handle tasks like invoicing, liaising with different departments, and providing updates to customers about their vehicles.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice explaining complex information in a simple way, as you will need to convey technical details to customers who may not be familiar with car maintenance.
✨Research the Company
Learn about the dealership's values, services, and reputation in the community. Showing that you have done your homework will demonstrate your genuine interest in the position and the company.
