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- Tasks: Engage with customers, explain vehicle work, and ensure top-notch service.
- Company: Join a dynamic team in the automotive industry focused on customer satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer service and teamwork while gaining valuable experience.
- Qualifications: Must have 12 months of Motor Trade Service Advisor experience and a full UK Driving Licence.
- Other info: Franchised dealership experience and knowledge of Kerridge or Pinnacle is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Service Advisor – Slough – Basic Salary – £28,000 – OTE – £40,000 – Great Benefits Package – Our client, a busy franchised main dealership in Slough has the requirement for a Service Advisor to join their successful Aftersales team. Responsibilities As a Service Advisor your responsibilities will include: Meet and Greet Customers. Explain to customers the work due to be carried out on their vehicle. Accurate completion of courtesy car insurance paperwork. Calling customers with progress updates and advise of any work needed. Liaising with the Workshop, Parts Department, Valeting Team and Drivers. Invoicing work carried out. Invoice explanation and taking payment. Quoting, introducing and selling of Service Plans. Ensuring all Warranty paperwork is correctly completed. Delivering the highest level of customer service at all times. Experience, Skills & Qualifications Essential Requirements: 12 months Motor Trade Service Advisor experience Full UK Driving Licence Desirable Requirements: Franchised Dealership Experience Kerridge or Pinnacle Experience Remuneration & Benefits Basic Salary of £28,000 On Target Earnings of £40,000 Great Benefits Package Working Hours Monday to Friday 8am – 6pm Saturday Mornings on a Rota…
Service Advisor employer: KPI People
Contact Detail:
KPI People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarize yourself with the specific services and products offered by our dealership. This knowledge will help you confidently explain the work to customers and sell service plans effectively.
✨Tip Number 2
Practice your communication skills, especially in explaining technical information in a customer-friendly way. Role-playing scenarios with friends or family can help you feel more comfortable during real interactions.
✨Tip Number 3
Make sure you understand the importance of accurate paperwork, especially regarding courtesy car insurance and warranty claims. Being detail-oriented in these areas will set you apart as a reliable Service Advisor.
✨Tip Number 4
Network with professionals in the motor trade industry. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position at StudySmarter.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor, especially any work in the motor trade. Include specific examples of how you've delivered excellent customer service and managed customer interactions.
Craft a Strong Cover Letter: In your cover letter, explain why you are passionate about the role and how your previous experience aligns with the responsibilities listed in the job description. Mention your familiarity with Kerridge or Pinnacle if applicable.
Highlight Key Skills: Emphasize skills that are crucial for a Service Advisor, such as communication, organization, and customer service. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at KPI People
✨Show Your Customer Service Skills
As a Service Advisor, delivering excellent customer service is key. Be prepared to share examples of how you've successfully handled customer interactions in the past, especially in challenging situations.
✨Know the Technical Details
Familiarize yourself with common vehicle services and repairs. Being able to explain these processes clearly to customers will demonstrate your expertise and build trust.
✨Highlight Your Experience
If you have experience with Kerridge or Pinnacle systems, make sure to mention it. Discussing your previous roles in franchised dealerships can also set you apart from other candidates.
✨Prepare for Role-Playing Scenarios
You might be asked to role-play a customer interaction during the interview. Practice how you would greet a customer, explain services, and handle any objections they might have.
