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- Tasks: Meet and greet customers, explain vehicle work, and provide updates on service progress.
- Company: Busy franchised main dealership in Borehamwood with a successful Aftersales team.
- Benefits: Basic salary of £30,000, OTE of £40,000, and a great benefits package.
- Why this job: Join a dynamic team and deliver top-notch customer service in the motor trade.
- Qualifications: 12 months of Motor Trade Service Advisor experience and a full UK driving licence.
- Other info: Monday to Friday hours with Saturday mornings on a rota for flexibility.
The predicted salary is between 30000 - 40000 £ per year.
Our client, a busy franchised main dealership in Borehamwood has the requirement for a Service Advisor to join their successful Aftersales team.
Responsibilities:
- Meet and Greet Customers.
- Explain to customers the work due to be carried out on their vehicle.
- Accurate completion of courtesy car insurance paperwork.
- Calling customers with progress updates and advise of any work needed.
- Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
- Invoicing work carried out.
- Invoice explanation and taking payment.
- Quoting, introducing and selling of Service Plans.
- Ensuring all Warranty paperwork is correctly completed.
- Delivering the highest level of customer service at all times.
Experience, Skills & Qualifications:
Essential Requirements:
- 12 months Motor Trade Service Advisor experience.
- Full UK Driving Licence.
Desirable Requirements:
- Franchised Dealership Experience.
- Kerridge or Pinnacle Experience.
Remuneration & Benefits:
- Basic Salary of £30,000.
- On Target Earnings of £40,000.
- Great Benefits Package.
Working Hours:
- Monday to Friday 8am – 6pm.
- Saturday Mornings on a Rota.
Service Advisor employer: KPI People
Contact Detail:
KPI People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent news. This will help us tailor our conversation and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to customer service and the motor trade. We want to be ready to showcase our experience and how we can deliver top-notch service as a Service Advisor.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Let’s make sure we look professional and approachable when we walk into that interview.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a great way to express our appreciation and reiterate our enthusiasm for the role. Plus, it keeps us fresh in their minds!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor. We want to see how your skills match the job description, so don’t be shy about showcasing your motor trade experience and customer service skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Borehamwood. Mention your passion for customer service and any relevant experience that makes you stand out.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences. This helps us see your potential quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at KPI People
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor trade and the specific services offered by the dealership. Familiarise yourself with common vehicle issues and how to explain them to customers clearly. This will show that you're not just a people person, but also someone who understands the technical side of things.
✨Customer Service is Key
Since the role revolves around delivering top-notch customer service, think of examples from your past experience where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this will resonate well with the interviewers.
✨Practice Makes Perfect
Rehearse common interview questions related to the role, such as how you would handle a customer complaint or explain a service plan. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for the interview. Even if the dealership has a casual dress code, showing up in professional attire demonstrates your seriousness about the position and respect for the interview process.
