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For Companies At a Glance
- Tasks: Support the Aftersales Manager and deliver top-notch customer service in a busy van centre.
- Company: Join a thriving Franchised Van Centre in Milton Keynes with a strong reputation.
- Benefits: Enjoy a competitive salary, great benefits, and potential earnings of £42,000.
- Why this job: Be part of a dynamic team and enhance your skills in a fast-paced environment.
- Qualifications: 3 years of Motor Trade Service Advisor experience and a full UK Driving Licence required.
- Other info: Work Monday to Friday with Saturday mornings on a rota.
The predicted salary is between 32000 - 42000 £ per year.
Basic Salary - £32,000
OTE - £42,000
Great Benefits Package
Our client, a busy Franchised Van Centre in Milton Keynes has the requirement for an experienced Senior Service Advisor to join their successful Aftersales team.
Senior Service Advisor Responsibilities
- Support the Aftersales Manager with the smooth running of the Service Department
- Meet and Greet Customers
- Explain to customers the work due to be carried out on their vehicle
- Accurate completion of courtesy car insurance paperwork
- Calling customers with progress updates and advise of any work needed
- Liaising with the Workshop, Parts Department, Valeting Team and Drivers
- Invoicing work carried out
- Invoice explanation and taking payment
- Quoting, introducing and selling of Service Plans
- Ensuring all Warranty paperwork is correctly completed
- Delivering the highest level of customer service at all times
Experience, Skills & Qualifications
Essential Requirements:
- 3 years Motor Trade Service Advisor experience
- Full UK Driving Licence
Desirable Requirements:
- Senior Service Advisor Experience
- Franchised Dealership Experience
- Kerridge or Pinnacle Experience
Remuneration & Benefits
- Basic Salary of £32,000
- On Target Earnings of £42,000
- Great Benefits Package
Working Hours
- Monday to Friday 8am – 6pm
- Saturday Mornings on a Rota
Senior Service Advisor employer: KPI People
Contact Detail:
KPI People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the van centre. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Network with current or former employees of the dealership. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare to discuss specific scenarios from your previous roles where you successfully managed customer relationships or resolved issues. This will showcase your problem-solving skills and customer service expertise, which are crucial for a Senior Service Advisor.
✨Tip Number 4
Research common software used in the industry, such as Kerridge or Pinnacle. Being able to speak about your familiarity with these systems can set you apart from other candidates and show your readiness to hit the ground running.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor, particularly in the motor trade. Emphasise any specific skills or achievements that align with the responsibilities listed in the job description.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Senior Service Advisor role. Mention your experience in customer service and how you can contribute to the smooth running of the Service Department.
Highlight Relevant Experience: In your application, clearly outline your 3 years of Motor Trade Service Advisor experience. If you have worked in a franchised dealership or have experience with Kerridge or Pinnacle, make sure to include this information.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at KPI People
✨Know the Company
Before your interview, take some time to research the van centre and its values. Understanding their mission and customer service approach will help you align your answers with what they are looking for.
✨Showcase Your Experience
Be prepared to discuss your previous experience as a Service Advisor in detail. Highlight specific examples where you successfully managed customer interactions or resolved issues, as this will demonstrate your capability for the role.
✨Prepare for Customer Scenarios
Think of common customer scenarios you might face in the role and how you would handle them. This could include explaining technical work to customers or managing complaints. Practising these responses can give you confidence during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask about the team dynamics, company culture, or specific challenges the service department is facing. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
