At a Glance
- Tasks: Support the Service Department and deliver top-notch customer service.
- Company: Busy Franchised Van Centre in Milton Keynes with a strong team culture.
- Benefits: Basic salary of £32,000 with OTE of £42,000 and great benefits.
- Other info: Monday to Friday hours with Saturday mornings on a rota.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 3 years of Motor Trade Service Advisor experience and a full UK Driving Licence.
The predicted salary is between 32000 - 42000 £ per year.
Our client, a busy Franchised Van Centre in Milton Keynes has the requirement for an experienced Senior Service Advisor to join their successful Aftersales team.
Senior Service Advisor Responsibilities
- Support the Aftersales Manager with the smooth running of the Service Department
- Meet and Greet Customers
- Explain to customers the work due to be carried out on their vehicle
- Accurate completion of courtesy car insurance paperwork
- Calling customers with progress updates and advise of any work needed
- Liaising with the Workshop, Parts Department, Valeting Team and Drivers
- Invoicing work carried out
- Invoice explanation and taking payment
- Quoting, introducing and selling of Service Plans
- Ensuring all Warranty paperwork is correctly completed
- Delivering the highest level of customer service at all times
Experience, Skills & Qualifications
Essential Requirements:
- 3 years Motor Trade Service Advisor experience
- Full UK Driving Licence
Desirable Requirements:
- Senior Service Advisor Experience
- Franchised Dealership Experience
- Kerridge or Pinnacle Experience
Remuneration & Benefits
- Basic Salary of £32,000
- On Target Earnings of £42,000
- Great Benefits Package
- Working Hours: Monday to Friday 8am – 6pm, Saturday Mornings on a Rota
Senior Service Advisor employer: KPI People
Join our dynamic team as a Paint Technician in Loughton, Essex, where we prioritise employee satisfaction and growth. Enjoy a competitive hourly rate of £25, guaranteed weekly pay, and the flexibility of various contract options, all within a supportive work culture that values your skills and experience. With no weekend work required and opportunities for overtime, this role offers a perfect balance for those seeking meaningful employment in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KPI People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KPI People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KPI People:Your cover letter is your chance to shine! Tell us why you want to work at KPI People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KPI People!
How to prepare for a job interview at KPI People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
