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- Tasks: Support the Service Department and deliver top-notch customer service.
- Company: Busy Franchised Van Centre in Milton Keynes with a strong team culture.
- Benefits: Basic salary of £32,000 with OTE of £42,000 and great benefits.
- Other info: Monday to Friday hours with Saturday mornings on a rota.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 3 years of Motor Trade Service Advisor experience and a full UK Driving Licence.
The predicted salary is between 32000 - 42000 £ per year.
Our client, a busy Franchised Van Centre in Milton Keynes has the requirement for an experienced Senior Service Advisor to join their successful Aftersales team.
Senior Service Advisor Responsibilities
- Support the Aftersales Manager with the smooth running of the Service Department
- Meet and Greet Customers
- Explain to customers the work due to be carried out on their vehicle
- Accurate completion of courtesy car insurance paperwork
- Calling customers with progress updates and advise of any work needed
- Liaising with the Workshop, Parts Department, Valeting Team and Drivers
- Invoicing work carried out
- Invoice explanation and taking payment
- Quoting, introducing and selling of Service Plans
- Ensuring all Warranty paperwork is correctly completed
- Delivering the highest level of customer service at all times
Experience, Skills & Qualifications
Essential Requirements:
- 3 years Motor Trade Service Advisor experience
- Full UK Driving Licence
Desirable Requirements:
- Senior Service Advisor Experience
- Franchised Dealership Experience
- Kerridge or Pinnacle Experience
Remuneration & Benefits
- Basic Salary of £32,000
- On Target Earnings of £42,000
- Great Benefits Package
- Working Hours: Monday to Friday 8am – 6pm, Saturday Mornings on a Rota
Senior Service Advisor employer: KPI People
Contact Detail:
KPI People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the lookout for a Senior Service Advisor role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer service skills. Think of examples from your past experience where you delivered top-notch service, especially in a busy environment like a van centre. We want you to shine!
✨Tip Number 3
Don’t forget to research the company! Knowing their values and what they stand for will help you tailor your responses during interviews. Plus, it shows you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar faces, so make sure to highlight your relevant experience as a Senior Service Advisor when you do.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor, especially any roles where you’ve supported an Aftersales Manager. We want to see how your skills match the job description!
Show Off Your Customer Service Skills: In your application, emphasise your ability to deliver top-notch customer service. Share examples of how you've met and exceeded customer expectations in previous roles – we love a good success story!
Be Clear and Concise: When writing your cover letter, keep it straightforward. Clearly explain why you’re the perfect fit for the Senior Service Advisor role and how your experience aligns with the responsibilities listed in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at KPI People
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor trade and service advisor responsibilities. Familiarise yourself with common vehicle issues and the services offered at the dealership. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Customer Service Focus
Since delivering top-notch customer service is key for this position, prepare examples from your past experiences where you went above and beyond for a customer. Think about how you handled difficult situations and what you did to ensure customer satisfaction.
✨Practice Makes Perfect
Rehearse common interview questions related to the role, such as how you would handle a customer complaint or explain a service plan. Practising with a friend or in front of a mirror can help you articulate your thoughts clearly and reduce nerves on the day.
✨Ask Smart Questions
Prepare insightful questions to ask the interviewer about the company culture, team dynamics, and expectations for the Senior Service Advisor role. This shows that you're engaged and serious about the position, plus it gives you a better understanding of whether it's the right fit for you.