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For Companies At a Glance
- Tasks: Assist in running the Service Department and ensure top-notch customer service.
- Company: Join a leading dealership with a focus on quality and customer satisfaction.
- Benefits: Basic salary of £35,000 with uncapped OTE up to £40,000 and great perks.
- Why this job: Be part of a dynamic team delivering exceptional service and driving customer satisfaction.
- Qualifications: 2 years experience as a Senior Service Advisor and a full UK driving licence.
- Other info: Opportunity for career growth in a supportive and professional environment.
The predicted salary is between 35000 - 40000 £ per year.
Overview
Senior Service Advisor – Bedford – Basic Salary – £35,000 – OTE – £40,000 (uncapped) – Great Benefits Package
Responsibilities
- Assist the Aftersales Manager with the running of the Service Department
- Allocate customers to the Service Advisors on a daily basis to ensure the customer experience is of the highest quality
- Ensure all customer queries are dealt with in a polite, professional and timely manner
- Allocate Collection & Deliveries to the drivers
- Work alongside the Aftersales Manager to deliver the departmental budgets
- Delivering the highest level of customer service at all times
Experience, Skills & Qualifications
- Essential Requirements: 2 years Senior Service Advisor / Service Reception Supervisor Experience with a Franchised Dealership
- Full UK Driving Licence
- Desirable Requirements: Kerridge or Pinnacle experience
Remuneration & Benefits
Basic Salary up to £35,000
On Target Earnings up to £40,000 (uncapped)
Great Benefits Package
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Senior Service Advisor employer: KPI People
Contact Detail:
KPI People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at franchised dealerships. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experience where you went above and beyond for a customer. We want to see that you can deliver the highest level of service!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you and match your experience as a Senior Service Advisor.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Senior Service Advisor or Service Reception Supervisor. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Bedford. Share specific examples of how you've delivered top-notch customer service and managed service departments effectively.
Show Off Your Skills: If you’ve got experience with Kerridge or Pinnacle, make sure to mention it! We love seeing candidates who can hit the ground running, so highlight any technical skills that will help you excel in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at KPI People
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and customer service best practices. Familiarise yourself with common queries that customers might have and how to address them effectively.
✨Showcase Your Experience
Be ready to discuss your previous roles as a Senior Service Advisor or Service Reception Supervisor. Highlight specific examples where you improved customer satisfaction or streamlined processes, as this will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Prepare Questions
Think of insightful questions to ask about the Service Department and its goals. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s success.
✨Dress to Impress
While the automotive industry can be casual, it’s always better to err on the side of professionalism for an interview. Dress smartly to make a great first impression and show that you take the opportunity seriously.