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For Companies At a Glance
- Tasks: Meet and greet customers, explain vehicle work, and manage invoicing.
- Company: Join a busy franchised main dealership in Newbury with a strong reputation.
- Benefits: Enjoy a basic salary of £33,000 with OTE of £39,000 and great perks.
- Why this job: Be part of a successful team delivering top-notch customer service in the motor trade.
- Qualifications: 2 years of Motor Trade Service Advisor experience and a full UK driving licence required.
- Other info: Monday to Friday hours with Saturday mornings on a rota.
The predicted salary is between 33000 - 39000 £ per year.
Senior Service Advisor – Newbury –
Basic Salary – £33,000 –
OTE – £39,000 –
Great Benefits Package –
Our client, a busy franchised main dealership in Newbury has the requirement for a Senior Service Advisor to join their successful Aftersales team.
Responsibilities
As a Senior Service Advisor your responsibilities will include:
Meet and Greet Customers.
Explain to customers the work due to be carried out on their vehicle.
Accurate completion of courtesy car insurance paperwork.
Calling customers with progress updates and advise of any work needed.
Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
Invoicing work carried out.
Invoice explanation and taking payment.
Quoting, introducing and selling of Service Plans.
Ensuring all Warranty paperwork is correctly completed.
Delivering the highest level of customer service at all times.
Experience, Skills & Qualifications
Essential Requirements:
2 years Motor Trade Service Advisor experience
Full UK Driving Licence
Desirable Requirements:
Franchised Dealership Experience
Kerridge or Pinnacle Experience
Remuneration & Benefits
Basic Salary of £33,000
On Target Earnings of £39,000
Great Benefits Package
Working Hours
Monday to Friday 8am – 6pm
Saturday Mornings on a Rota
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Senior Service Advisor employer: KPI People
Contact Detail:
KPI People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership in Newbury. Understanding their unique selling points will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the dealership. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 3
Brush up on your customer service skills, particularly in the automotive sector. Being able to articulate how you've successfully handled customer interactions in the past will be crucial in showcasing your suitability for the Senior Service Advisor position.
✨Tip Number 4
Prepare to discuss your experience with relevant software like Kerridge or Pinnacle. If you have experience with these systems, be ready to explain how you've used them to improve efficiency and customer satisfaction in previous roles.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor, particularly any roles in the motor trade. Emphasise your customer service skills and any specific software experience like Kerridge or Pinnacle.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to delivering excellent customer service. Mention your two years of experience and how it aligns with the responsibilities outlined in the job description.
Highlight Key Skills: In your application, clearly outline your skills that match the job requirements, such as communication, organisation, and teamwork. Provide examples of how you've successfully liaised with different departments in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Senior Service Advisor role.
How to prepare for a job interview at KPI People
✨Know the Company and Role
Before the interview, research the dealership and understand its values, services, and customer base. Familiarise yourself with the responsibilities of a Senior Service Advisor to demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
As a Senior Service Advisor, delivering excellent customer service is crucial. Prepare examples from your previous experience where you successfully handled customer queries or complaints, highlighting your communication skills and problem-solving abilities.
✨Be Ready to Discuss Technical Knowledge
While the role focuses on customer interaction, having a solid understanding of vehicle servicing and repairs will set you apart. Be prepared to discuss any relevant technical knowledge or experience you have, especially if you've worked with Kerridge or Pinnacle systems.
✨Prepare Questions for the Interviewer
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the team dynamics, dealership culture, or growth opportunities within the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
