At a Glance
- Tasks: Meet and greet customers, explain vehicle work, and provide updates on service progress.
- Company: Join a leading automotive company with a focus on customer satisfaction.
- Benefits: 30 days holiday, birthday off, discounts, and a pension scheme.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Be the face of the company and deliver top-notch customer service every day.
- Qualifications: 12 months experience as a Service Advisor and a full UK driving licence.
The predicted salary is between 27000 - 27000 £ per year.
Basic Salary: £27,000 per annum. OTE: £36,000 uncapped. Working Hours: Monday to Friday 8:00 AM – 6:00 PM, 1‑hour lunch break. No weekends.
Key Responsibilities
- Meet and greet customers.
- Explain the work due to be carried out on their vehicle.
- Complete courtesy car insurance paperwork accurately.
- Call customers with progress updates and advise of any additional work needed.
- Liaise with the workshop, parts department, valeting team and drivers.
- Invoice work carried out and explain invoices to customers; take payment.
- Quoting, introducing and selling service plans.
- Ensure all warranty paperwork is correctly completed.
- Deliver the highest level of customer service at all times.
Remuneration & Benefits
- 30 days holiday, inclusive of bank holidays, with additional entitlement based on length of service.
- Birthday day off.
- Discounted MOTs, service and parts.
- Recommend a Friend Bonus / Introducing a Customer Bonus.
- Life Assurance Benefit.
- Company Pension Scheme.
- Employee Assistance Programme.
- Excellent development opportunities to learn & grow.
Essential Requirements
- 12 months motor trade Service Advisor experience.
- Full UK driving licence.
Desirable Requirements
- Experience at a franchised dealership.
- Experience with Kerridge or Pinnacle.
Aftersales Advisor in Poole employer: KPI People
Join a dynamic team as an Aftersales Advisor in Poole, where we prioritise employee well-being and professional growth. With a competitive salary and uncapped OTE, our supportive work culture fosters collaboration and excellence, ensuring you deliver top-notch customer service while enjoying benefits like 30 days holiday, a birthday day off, and opportunities for development. Experience a fulfilling career with us, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor in Poole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KPI People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KPI People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Advisor in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KPI People:Your cover letter is your chance to shine! Tell us why you want to work at KPI People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KPI People!
How to prepare for a job interview at KPI People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
