At a Glance
- Tasks: Meet and greet customers, explain vehicle work, and ensure top-notch service.
- Company: Busy franchised dealership in Letchworth with a strong aftersales team.
- Benefits: Competitive salary, great benefits package, and employee discounts.
- Other info: Full-time role with opportunities for career growth and development.
- Why this job: Join a dynamic team and enhance your customer service skills in the motor trade.
- Qualifications: 2 years of motor trade service advisor experience and a full UK driving licence.
The predicted salary is between 32000 - 40000 £ per year.
A busy franchised main dealership in Letchworth has the requirement for an experienced Service Advisor to join their successful Aftersales team.
Service Advisor Responsibilities:
- Meet and Greet Customers.
- Explain to customers the work due to be carried out on their vehicle.
- Accurate completion of courtesy car insurance paperwork.
- Calling customers with progress updates and advise of any work needed.
- Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
- Invoicing work carried out.
- Invoice explanation and taking payment.
- Quoting, introducing and selling of Service Plans.
- Ensuring all Warranty paperwork is correctly completed.
- Delivering the highest level of customer service at all times.
Experience, Skills & Qualifications:
Essential Requirements:
- 2 years Motor Trade Service Advisor experience
- Full UK Driving Licence
Desirable Requirements:
- Franchised Dealership Experience
- Kerridge or Pinnacle Experience
Remuneration & Benefits:
- Basic Salary of £32,000 depending on Experience
- On Target Earnings of £40,000
- Great Benefits Package
- 45 hours a week including Sat mornings on a rota
Job Type: Full-time
Benefits:
- Company pension
- Employee discount
- On-site parking
Experience:
- Motor Trade Service Advisor: 2 years (required)
Licence/Certification:
- UK Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location:
- In person
Service Advisor (Letchworth Garden City) employer: KPI People
Join a thriving dealership in Letchworth Garden City as a Service Advisor, where you will be part of a dynamic Aftersales team dedicated to delivering exceptional customer service. With a competitive salary and a comprehensive benefits package, including a company pension and employee discounts, this role offers not only financial rewards but also opportunities for professional growth in a supportive work environment. Experience the unique advantage of working in a busy franchised dealership that values its employees and fosters a culture of teamwork and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor (Letchworth Garden City)
✨Tip Number 1
Network like a pro! Reach out to your contacts in the motor trade and let them know you're on the lookout for a Service Advisor role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your customer service skills and be ready to discuss how you've handled tricky situations in the past. Show them you can keep calm under pressure and deliver top-notch service.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can give you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace Service Advisor (Letchworth Garden City)
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous motor trade service advisor experience in your application. We want to see how your skills align with the role, so don’t hold back on sharing specific examples of your past work!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and what you can bring to our team.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your experience relates to the responsibilities listed in the job description, like customer service and invoicing, to show us you’re the perfect fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at KPI People
✨Know Your Stuff
Make sure you brush up on your motor trade knowledge, especially around service advising. Be ready to discuss your previous experiences and how they relate to the responsibilities listed in the job description.
✨Customer Service is Key
Since delivering top-notch customer service is crucial for this role, think of examples from your past where you went above and beyond for a customer. This will show that you understand the importance of customer satisfaction.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common questions for service advisors, like how you handle difficult customers or explain technical issues in simple terms.
✨Dress the Part
First impressions matter! Dress smartly for your interview to convey professionalism. A neat appearance can help set the tone for a positive conversation about your fit for the dealership.
