At a Glance
- Tasks: Meet and greet customers, explain vehicle work, and ensure top-notch service.
- Company: Busy franchised dealership in Letchworth with a strong aftersales team.
- Benefits: Competitive salary, great benefits package, and company pension.
- Other info: Full-time role with opportunities for career growth and development.
- Why this job: Join a dynamic team and enhance your customer service skills in the motor trade.
- Qualifications: 2 years of motor trade service advisor experience and a full UK driving licence.
The predicted salary is between 32000 - 40000 £ per year.
MUST HAVE PREVIOUS MOTOR TRADE SERVICE ADVISOR EXPERIENCE.
Our client, a busy franchised main dealership in Letchworth has the requirement for an experienced Service Advisor to join their successful Aftersales team.
Service Advisor Responsibilities:
- Meet and Greet Customers.
- Explain to customers the work due to be carried out on their vehicle.
- Accurate completion of courtesy car insurance paperwork.
- Calling customers with progress updates and advise of any work needed.
- Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
- Invoicing work carried out.
- Invoice explanation and taking payment.
- Quoting, introducing and selling of Service Plans.
- Ensuring all Warranty paperwork is correctly completed.
- Delivering the highest level of customer service at all times.
Experience, Skills & Qualifications:
Essential Requirements:
- 2 years Motor Trade Service Advisor experience.
- Full UK Driving Licence.
Desirable Requirements:
- Franchised Dealership Experience.
- Kerridge or Pinnacle Experience.
Remuneration & Benefits:
- Basic Salary of £32,000 depending on Experience.
- On Target Earnings of £40,000.
- Great Benefits Package.
- 45 hours a week including Sat mornings on a rota.
KPI People are Dealership Recruitment Specialists offering our Candidates and Clients, Permanent, Contract and Temporary recruitment solutions across the UK.
We have Full Time & Part Time Vehicle Technician, MOT Tester, Service Advisor, Parts Advisor and Showroom Host / Receptionist contracts available nationwide. If this role is not for you, but you are interested in working with KPI People, please contact us to discuss other contracts we have available and waiting for you.
Job Type: Full-time
Benefits:
- Company pension.
- Employee discount.
- On-site parking.
Experience: Motor Trade Service Advisor: 2 years (required).
Licence/Certification: UK Driving Licence (required).
Work authorisation: United Kingdom (required).
Work Location: In person.
Service Advisor in Letchworth employer: KPI People
Join a thriving main dealership in Letchworth as a Service Advisor, where your expertise will be valued in a dynamic and supportive environment. With a competitive salary of up to £40,000 and a comprehensive benefits package, including a company pension and employee discounts, you'll find ample opportunities for professional growth and development. Our commitment to delivering exceptional customer service ensures a rewarding experience for both employees and clients alike.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Letchworth
✨Tip Number 1
Get to know the dealership inside out! Research their services, values, and customer feedback. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your meet-and-greet skills! First impressions matter, so be friendly and confident when you walk in. A warm smile and a firm handshake can set the tone for a great conversation.
✨Tip Number 3
Prepare to discuss your previous experience in detail. Be ready to share specific examples of how you've handled customer interactions and resolved issues. This will demonstrate your expertise as a Service Advisor.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor in Letchworth
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous motor trade service advisor experience in your application. We want to see how your skills align with the role, so don’t hold back on sharing specific examples of your past work!
Tailor Your Application:Take a moment to customise your application for this specific role. Use keywords from the job description and relate them to your own experiences. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you the perfect fit for the Service Advisor position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at KPI People
✨Know Your Stuff
Make sure you brush up on your motor trade knowledge, especially around service advising. Be ready to discuss your previous experiences and how they relate to the role. Familiarise yourself with common service plans and warranty processes, as these will likely come up in conversation.
✨Customer Service is Key
Since delivering top-notch customer service is crucial for this role, think of examples from your past where you went above and beyond for a customer. Prepare to share these stories during the interview to showcase your commitment to customer satisfaction.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently. This will help you feel more at ease when discussing your experience and answering any tricky questions that may arise.
✨Ask Smart Questions
Prepare a few insightful questions to ask the interviewer about the dealership and its culture. This shows your genuine interest in the position and helps you determine if it’s the right fit for you. Think about asking about team dynamics or how success is measured in the role.
