At a Glance
- Tasks: Assist customers with service needs and ensure a smooth experience.
- Company: Busy franchised dealership in Cheltenham with a supportive team.
- Benefits: Competitive pay, flexible contracts, and no weekend work unless desired.
- Other info: Immediate start available with opportunities for further contracts.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: 1 year of Service Advisor experience and a full UK driving licence.
The predicted salary is between 17.5 - 17.5 £ per hour.
Our client, a busy franchised main dealership in Cheltenham, has the requirement for an experienced Service Advisor to join their Aftersales team on a Temporary / Contract / Freelance basis with an IMMEDIATE START.
- 47.5 paid hours guaranteed per week.
- Weekly Pay.
- Further contracts available for the right candidate.
What's in it for you?
- Competitive Hourly Rates.
- Guaranteed 47.5 paid hours per week with overtime available.
- Referral Scheme.
- Have an experienced recruitment consultant available for you day and night.
- No weekend work unless wanted.
- Flexible contracts to suit you.
Experience & Qualifications Required
- 12 months Motor Trade Service Advisor experience.
- Franchised dealer experience is desirable.
- Kerridge or Pinnacle experience desirable.
- Full UK Driving Licence.
- Excellent References.
Role details for Cheltenham:
- Up to £17.50 per hour (DOE).
- Minimum of 47.5 hours a week.
- Overtime available.
- No Weekends.
- IMMEDIATE START AVAILABLE.
KPI People are Dealership Recruitment Specialists offering our Candidates and Clients, Permanent, Contract and Temporary recruitment solutions across the UK. We have Full Time & Part Time Vehicle Technician, MOT Tester, Service Advisor, Parts Advisor and Showroom Host / Receptionist contracts available nationwide. If this role is not for you, but you are interested in working with KPI People, please contact us to discuss other contracts we have available and waiting for you.
Benefits:
- Company pension.
- Flexitime.
- On-site parking.
- Referral programme.
Experience:
- Dealership Service Advisor: 1 year (required).
Licence/Certification:
- Full & Clean UK Driving Licence (required).
Work authorisation:
- United Kingdom (required).
Work Location: In person.
Service Advisor in Cheltenham employer: KPI People
KPI People is an exceptional employer, offering a supportive work culture that prioritises employee well-being and flexibility. With competitive hourly rates, guaranteed hours, and no weekend work unless desired, employees can enjoy a balanced lifestyle while benefiting from opportunities for further contracts and professional growth within the automotive industry in Cheltenham.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Cheltenham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like KPI People.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like KPI People. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Advisor in Cheltenham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to KPI People.
How to prepare for a job interview at KPI People
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in KPI People's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services KPI People offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
