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- Tasks: Lead the Aftersales team, motivate staff, and ensure top-notch customer service.
- Company: A large franchised dealership in Ascot with a focus on excellence.
- Benefits: Competitive salary, company car, 35 days holiday, and great discounts.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Motor trade experience and strong leadership skills required.
- Other info: Opportunity for career growth in a thriving dealership environment.
The predicted salary is between 36000 - 60000 £ per year.
A large franchised dealership based in Ascot is seeking an experienced Service Manager to lead their Aftersales team. In this role, you will be responsible for motivating staff, ensuring exceptional customer service, and managing departmental profitability.
Applicants should have prior motor trade experience and strong leadership skills.
The position offers a competitive salary, company car, and an extensive benefits package, including 35 days of holiday and various discounts.
Service Manager: Lead Aftersales & Customer Excellence in Ascot employer: KPI People
Contact Detail:
KPI People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager: Lead Aftersales & Customer Excellence in Ascot
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and customer service. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience in motivating teams and ensuring customer excellence.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've improved departmental profitability or enhanced customer satisfaction in your previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Manager: Lead Aftersales & Customer Excellence in Ascot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your motor trade experience and leadership skills. We want to see how your background aligns with the role of Service Manager, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for leading our Aftersales team. Share specific examples of how you've motivated staff and delivered exceptional customer service in the past.
Showcase Your Passion: We love candidates who are passionate about customer excellence! In your application, let us know what drives you in the motor trade and how you plan to elevate our aftersales service to new heights.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at KPI People
✨Know Your Stuff
Make sure you brush up on your motor trade knowledge. Familiarise yourself with the latest trends in aftersales and customer service. Being able to discuss industry specifics will show that you're not just a candidate, but someone who truly understands the business.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully motivated teams in the past. Think about specific challenges you've faced and how you overcame them. This will demonstrate your ability to lead the Aftersales team effectively.
✨Customer Service is Key
Be ready to discuss your approach to exceptional customer service. Have a few anecdotes prepared that highlight how you've gone above and beyond for customers. This will resonate well with the dealership's focus on customer excellence.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators relevant to aftersales and profitability. Be prepared to discuss how you would manage departmental profitability and what strategies you would implement to improve it. This shows that you’re not just about service, but also about driving results.
