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- Tasks: Lead and motivate the workshop team while ensuring top-notch customer service.
- Company: Join a busy franchised main dealership in Wimbledon with a strong reputation.
- Benefits: Enjoy weekly pay and an immediate start on a flexible contract.
- Why this job: Be part of a high-performing team and make a real impact on customer experience.
- Qualifications: 3+ years of Aftersales Manager experience and a full UK Driving Licence required.
- Other info: Experience in VAG dealerships and Kerridge software is a plus.
The predicted salary is between 60000 - 84000 £ per year.
Aftersales Manager – Wimbledon –
Up to £350 per day depending on experience –
Immediate start role –
Weekly pay available –
Our client, a busy franchised main dealership, in Wimbledon has the requirement for an experiencedAftersales Manager / Service Manager to join theirestablished and high performing Dealership Management team on a 6-8 week contract
Aftersales Manager / Service Manager Responsibilities
As an Aftersales Manager / Service Manager your responsibilities will include:
Organise, coach, motivate and lead your workshop & front of house team
Ensuring the very highest levels of customer service every time.
Departmental profitability
Delivering dealership and manufacturer budgets
Controlling expenses
Recruitment and selection, staff coaching and motivation
Optimising workshop capacity and utilisation
Installing, and maintaining processes
Monitor, develop and improve CSI and customer experience
Experience, Skills & Qualifications
Essential Requirements:
Minimum of 3 years’ Aftersales Manager / Service Manager experience
Full UK Driving Licence
Desirable Requirements:
Franchised Dealership Experience
VAG dealership experience is desirable
Kerridge experience
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Aftersales Manager employer: KPI People
Contact Detail:
KPI People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network with professionals in the automotive industry, especially those who have experience in franchised dealerships. Attend local events or join online forums to connect with others who might provide insights or even referrals for the Aftersales Manager position.
✨Tip Number 2
Familiarise yourself with the specific processes and systems used in VAG dealerships, as this experience is desirable for the role. Consider reaching out to current or former employees of VAG dealerships to gain insider knowledge that could set you apart.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully motivated teams in previous roles. Be ready to share specific examples of how you've improved customer satisfaction and departmental profitability in your past positions.
✨Tip Number 4
Research the dealership's reputation and customer service ratings. Understanding their current standing can help you tailor your approach during interviews, showing that you're proactive and genuinely interested in enhancing their customer experience.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as an Aftersales Manager or Service Manager. Focus on your achievements in customer service, departmental profitability, and team leadership to align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the automotive industry. Mention specific experiences that demonstrate your ability to lead teams, optimise workshop capacity, and improve customer satisfaction.
Highlight Relevant Skills: In your application, emphasise skills such as coaching, motivating staff, controlling expenses, and experience with Kerridge. These are crucial for the Aftersales Manager position and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is vital in this role.
How to prepare for a job interview at KPI People
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to lead a team effectively. Be prepared to discuss your previous experiences in coaching and motivating staff. Share specific examples of how you've improved team performance or customer service in past roles.
✨Understand the Dealership's Goals
Research the dealership's objectives and values before the interview. This will help you align your answers with their goals, especially regarding profitability and customer satisfaction. Demonstrating knowledge about their operations can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to customer complaints or workshop management. Think of examples where you've successfully handled difficult situations and improved customer experience.
✨Highlight Relevant Experience
Make sure to emphasise your experience in franchised dealerships, particularly if you have VAG experience. Discuss how your background aligns with the requirements of the role, focusing on your ability to control expenses and optimise workshop capacity.
