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For Companies At a Glance
- Tasks: Join our team as a Service Advisor, engaging with customers and managing vehicle service processes.
- Company: We're a thriving franchised dealership in Wokingham, known for our excellent customer service.
- Benefits: Enjoy a competitive salary, great benefits, and the potential to earn up to £32,000 OTE.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on customer satisfaction.
- Qualifications: Must have 12 months of Motor Trade Service Advisor experience and a full UK Driving Licence.
- Other info: Work Monday to Friday with Saturday mornings on a rota; perfect for balancing work and study.
The predicted salary is between 26000 - 32000 £ per year.
Service Advisor – Wokingham –
Basic Salary – £26,000 –
OTE – £32,000 –
Great Benefits Package –
Our client, a busy franchised main dealership in Wokingham has the requirement for a Service Advisor to join their successful Aftersales team.
Responsibilities
As a Service Advisor your responsibilities will include:
Meet and Greet Customers.
Explain to customers the work due to be carried out on their vehicle.
Accurate completion of courtesy car insurance paperwork.
Calling customers with progress updates and advise of any work needed.
Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
Invoicing work carried out.
Invoice explanation and taking payment.
Quoting, introducing and selling of Service Plans.
Ensuring all Warranty paperwork is correctly completed.
Delivering the highest level of customer service at all times.
Experience, Skills & Qualifications
Essential Requirements:
12 months Motor Trade Service Advisor experience
Full UK Driving Licence
Desirable Requirements:
Franchised Dealership Experience
Kerridge or Pinnacle Experience
Remuneration & Benefits
Basic Salary of £26,000
On Target Earnings of £32,000
Great Benefits Package
Working Hours
Monday to Friday 8am – 6pm
Saturday Mornings on a Rota
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Aftersales Advisor employer: KPI People
Contact Detail:
KPI People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Network with current or former employees of the dealership. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your previous experience in the motor trade, particularly any roles that involved customer service. Be ready to share specific examples of how you've handled customer inquiries and resolved issues.
✨Tip Number 4
Showcase your communication skills during any interactions with the dealership. Whether it's a phone call or an in-person visit, demonstrating your ability to communicate clearly and effectively can set you apart from other candidates.
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor, particularly any roles in the motor trade. Emphasise your customer service skills and any specific software knowledge like Kerridge or Pinnacle.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to delivering excellent customer service. Mention your experience with customer interactions and how you can contribute to the Aftersales team.
Highlight Relevant Experience: In your application, clearly outline your 12 months of Motor Trade Service Advisor experience. Provide examples of how you've successfully managed customer relationships and handled invoicing or warranty paperwork.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Service Advisor.
How to prepare for a job interview at KPI People
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor trade and service advisor responsibilities. Be prepared to discuss your previous experience and how it relates to the role, especially if you've worked in a franchised dealership before.
✨Customer Service Focus
Since delivering top-notch customer service is key for this role, think of examples from your past where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your commitment to customer satisfaction.
✨Practice Your Communication Skills
As a Service Advisor, you'll need to explain technical information clearly to customers. Practise articulating complex ideas simply and confidently. This will help you stand out as someone who can effectively communicate with both customers and team members.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer about the company culture, team dynamics, or specific challenges the Aftersales team faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
