At a Glance
- Tasks: Engage with customers, manage service updates, and ensure top-notch customer satisfaction.
- Company: Busy franchised dealership in Wokingham with a supportive team.
- Benefits: Basic salary of £30,000, OTE of £37,000, and great benefits.
- Other info: Opportunity for career growth in a thriving automotive environment.
- Why this job: Join a dynamic team and enjoy a work-life balance with no weekends.
- Qualifications: 12 months of Motor Trade Service Advisor experience and a full UK driving licence.
The predicted salary is between 37500 - 37500 £ per year.
Our client, a busy franchised main dealership in Wokingham has the requirement for a Service Advisor to join their successful Aftersales team.
Responsibilities:
- Meet and Greet Customers.
- Explain to customers the work due to be carried out on their vehicle.
- Accurate completion of courtesy car insurance paperwork.
- Calling customers with progress updates and advise of any work needed.
- Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
- Invoicing work carried out.
- Invoice explanation and taking payment.
- Quoting, introducing and selling of Service Plans.
- Ensuring all Warranty paperwork is correctly completed.
- Delivering the highest level of customer service at all times.
Experience, Skills & Qualifications:
Essential Requirements:
- 12 months Motor Trade Service Advisor experience
- Full UK Driving Licence
Desirable Requirements:
- Franchised Dealership Experience
- Kerridge or Pinnacle Experience
Remuneration:
Basic Salary of £30,000. On Target Earnings of £37,000. Monday - Friday only, No weekends. Great Benefits Package.
Working Hours:
Monday to Friday 8am - 6pm. Monday - Friday only, No weekends.
Service Advisor in Wokingham employer: KPI People Ltd
Join a thriving team at our Wokingham dealership, where we prioritise employee satisfaction and professional growth. With a competitive salary and an uncapped OTE, alongside a fantastic benefits package and a work-life balance that allows for weekends off, we foster a supportive culture that values your contributions and encourages career advancement in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Wokingham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the motor trade and let them know you're on the lookout for a Service Advisor role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your customer service skills and be ready to discuss how you handle tricky situations with clients. Remember, they want to see that you can deliver top-notch service, just like they expect from their team.
✨Tip Number 3
Show off your knowledge of the industry! Familiarise yourself with the latest trends in the motor trade and be prepared to chat about them. This will show potential employers that you're passionate and engaged in the field.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the perfect Service Advisor position. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Service Advisor in Wokingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Service Advisor. We want to see how your skills match the job description, so don’t be shy about showcasing your motor trade experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Wokingham. Be sure to mention your customer service skills and any relevant experience.
Show Your Personality:We love a bit of personality! When writing your application, let your enthusiasm for the role come through. Remember, we’re looking for someone who can connect with customers and deliver top-notch service.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at KPI People Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor trade and the specific services offered by the dealership. Familiarise yourself with common customer queries and how to address them, as well as any relevant software like Kerridge or Pinnacle.
✨Customer Service is Key
Since the role revolves around delivering top-notch customer service, think of examples from your past experience where you went above and beyond for a customer. Be ready to share these stories during the interview to showcase your skills.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on typical questions for a Service Advisor role, such as how you would handle a difficult customer or explain a service plan. This will help you feel more confident and articulate during the actual interview.
✨Dress to Impress
Even though it’s a busy dealership, first impressions matter! Dress smartly and professionally to show that you take the opportunity seriously. A neat appearance can set a positive tone for the interview.
