Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, manage service updates, and ensure top-notch customer satisfaction.
- Company: Join a thriving franchised dealership in Enfield with a strong reputation.
- Benefits: Enjoy a competitive salary, great benefits, and a supportive work environment.
- Why this job: Be part of a dynamic team and enhance your customer service skills in the automotive industry.
- Qualifications: Must have 12 months of experience as a Service Advisor and a full UK driving licence.
- Other info: Work Monday to Friday, 8am - 6pm, with opportunities for growth.
The predicted salary is between 27000 - 33000 £ per year.
Our client, a busy franchised main dealership in Enfield, has the requirement for a Service Advisor to join their successful Aftersales team.
Responsibilities
- Meet and Greet Customers.
- Explain to customers the work due to be carried out on their vehicle.
- Accurate completion of courtesy car insurance paperwork.
- Calling customers with progress updates and advising of any work needed.
- Liaising with the Workshop, Parts Department, Valeting Team, and Drivers.
- Invoicing work carried out.
- Invoice explanation and taking payment.
- Quoting, introducing, and selling Service Plans.
- Ensuring all Warranty paperwork is correctly completed.
- Delivering the highest level of customer service at all times.
Experience, Skills & Qualifications
Essential Requirements:
- 12 months Motor Trade Service Advisor experience
- Full UK Driving Licence
Desirable Requirements:
- Franchised Dealership Experience
- Kerridge or Pinnacle Experience
Remuneration & Benefits
- Basic Salary of £27,000
- On Target Earnings of £33,000
- Great Benefits Package
- Working Hours: Monday to Friday 8am - 6pm
Service Advisor employer: KPI People Ltd
Contact Detail:
KPI People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. Understanding their service plans and warranty processes will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on delivering excellent service. Consider role-playing scenarios with friends or family to practice how you would handle various customer interactions and inquiries.
✨Tip Number 3
Network within the automotive industry, especially with professionals who have experience in franchised dealerships. Attend local automotive events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Prepare to discuss your previous experience in the motor trade, particularly any specific situations where you successfully resolved customer issues or improved service efficiency. Real-life examples will showcase your skills and make you a more attractive candidate.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor. Include specific examples of customer service excellence and any experience with invoicing or warranty paperwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the motor trade and your ability to meet customer needs. Mention your 12 months of experience and how it aligns with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise skills such as communication, organisation, and teamwork. These are crucial for liaising with various departments and providing top-notch customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for a Service Advisor role.
How to prepare for a job interview at KPI People Ltd
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Service Advisor. Familiarise yourself with customer service principles, invoicing processes, and how to communicate effectively with both customers and workshop teams.
✨Showcase Your Experience
Be prepared to discuss your previous experience in the motor trade. Highlight specific examples where you've successfully managed customer interactions or resolved issues, as this will demonstrate your capability for the role.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could include inquiries about the dealership's approach to customer service or how they handle warranty claims. It shows your interest and engagement.
✨Dress Professionally
First impressions matter! Dress smartly and professionally for the interview. This reflects your seriousness about the position and aligns with the professional environment of a franchised dealership.
