At a Glance
- Tasks: Handle warm calls and secure bookings while delivering top-notch customer service.
- Company: Join a leading car dealer group with a vibrant team atmosphere.
- Benefits: Earn a competitive salary, enjoy 31 days of leave, and receive birthday leave!
- Other info: Full training provided and opportunities for career advancement.
- Why this job: Perfect for outgoing individuals eager to excel and grow in a supportive environment.
- Qualifications: No experience needed, just a great phone manner and a drive to succeed.
Our client, a car dealer group head office, based in Redditch has the requirement for an Inbound Contact Centre Executive to join their high performing team. Please note this is an office based role, no hybrid working or working from home available. Previous Contact Centre experience is not required as full training is provided. This role will suit anyone with an outgoing personality, an excellent telephone manner and the drive to achieve and outperform targets, and a stable career history.
Our client offers you the following remuneration and benefits:
- Basic salary of £25,000
- Uncapped OTE of £27,700
- 31 days paid annual leave (including bank holidays), increasing to 33 days with longevity of service
- Birthday Leave, extra paid day off to celebrate your birthday
- Company Pension
- Life Insurance
- Dentist on Demand
- Staff discounts on vehicle sales, servicing, parts and labour across their dealer network
- Benefits Platform, discounts across a whole host of High Street partners
Responsibilities
- Taking “warm” calls from existing customers
- Secure bookings for Servicing, Repairs & MOTS’s
- Be knowledgeable about the services and products available
- Maximising every opportunity
- Delivering the very highest levels of customer service
Experience, Skills & Qualifications
Essential Requirements:
- Excellent Telephone Manner
- Outgoing personality
- Drive to achieve and outperform targets
- Stable employment history
Desirable Requirements:
- Call Centre Experience
- Motor Trade Experience
Remuneration & Benefits
£25,000 Basic Salary, £27,700 On Target Earnings (uncapped), Over Performance Opportunity available, Extensive Benefits Package
Inbound Contact Centre Executive in Redditch employer: KPI People Ltd
Join a dynamic and supportive team at our Redditch-based car dealer group, where we prioritise employee growth and satisfaction. With a competitive salary, uncapped earnings potential, and an extensive benefits package including birthday leave and discounts on vehicle services, we foster a vibrant work culture that encourages achievement and personal development. Our commitment to full training ensures that even those new to the contact centre environment can thrive in their roles, making this an excellent opportunity for anyone looking to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Contact Centre Executive in Redditch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KPI People Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KPI People Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inbound Contact Centre Executive in Redditch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KPI People Ltd:Your cover letter is your chance to shine! Tell us why you want to work at KPI People Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KPI People Ltd!
How to prepare for a job interview at KPI People Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
