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For Companies At a Glance
- Tasks: Lead and motivate a high-performing team to deliver exceptional customer service.
- Company: Franchised main dealership in Ipswich with a strong reputation.
- Benefits: Competitive salary, company car, fuel allowance, and extensive benefits package.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: 3+ years of experience as an Aftersales Manager or Service Manager.
- Other info: Monday to Friday role with Saturday mornings every 3-4 weeks.
The predicted salary is between 35000 - 38000 £ per year.
Our client, a franchised main dealership in Ipswich, has the requirement for an experienced Aftersales Manager / Service Manager to join their established and high performing Aftersales team.
Responsibilities:
- Organise, coach, motivate and lead your workshop & front of house team
- Ensuring the very highest levels of customer service every time
- Departmental profitability
- Delivering dealership and manufacturer budgets
- Controlling expenses
- Recruitment and selection, staff coaching and motivation
- Optimising workshop capacity and utilisation
- Installing, and maintaining processes
- Monitor, develop and improve CSI and customer experience
Experience, Skills & Qualifications:
Essential Requirements:
- Minimum of 3 years' Aftersales Manager / Service Manager experience
- Full UK Driving Licence
Desirable Requirements:
- Franchised Dealership Experience
- Kerridge
Remuneration & Benefits:
- Basic Salary of up to £38,000
- On Target Earnings of £46,000
- Use of Company Vehicle plus fuel
- Extensive Benefits Package
- Mon-Fri 8:00-17:30 Saturday morning 1 in 3 or 4
Service Manager in Ipswich employer: KPI People Ltd
Contact Detail:
KPI People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings for Service Managers. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success as an Aftersales Manager.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic when discussing your experience and how you can lead a high-performing team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Service Manager in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in leading teams, customer service excellence, and any relevant dealership experience. We want to see how you fit into our high-performing team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Don’t forget to mention your experience with coaching and motivating teams – that’s key for us!
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Did you improve customer satisfaction scores or boost departmental profitability? We love to see numbers and results that demonstrate your impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at KPI People Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the dealership and its services. Understand the key metrics that drive success in an Aftersales Manager role, like customer satisfaction scores and departmental profitability. This will show that you're not just interested in the job, but that you’re genuinely invested in the company’s success.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and coached teams in the past. Think about specific situations where you improved performance or resolved conflicts. This will demonstrate your ability to manage and inspire others.
✨Customer Service is Key
Since ensuring high levels of customer service is crucial, be ready to discuss your approach to customer experience. Share stories that highlight your commitment to customer satisfaction and how you've handled challenging situations. This will help illustrate your understanding of the importance of CSI in the role.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the dealership's goals for the Aftersales department or how they measure success. This shows that you’re proactive and serious about contributing to their objectives, plus it gives you valuable insights into the company culture.