At a Glance
- Tasks: Manage aftersales operations and build strong relationships with retailers in the Midlands.
- Company: Leading automotive OEM with a rapidly growing brand.
- Benefits: Competitive salary, company car, and extensive benefits package.
- Other info: Opportunity for personal development through special projects and excellent career growth.
- Why this job: Join a dynamic team and make a real impact in the automotive industry.
- Qualifications: 5+ years in a similar role with strong relationship management skills.
The predicted salary is between 50000 - 65000 £ per year.
Our client, a leading Automotive OEM, has the requirement for an experienced Regional Aftersales Manager to cover the Midlands region for their retailer network. The role will cover cities within the North West of England. The brand is growing at an exceptional rate. Their Investor Network, Product range, Policies and Responsibilities are tracking incredible new car growth. This role will place a very high level of expectation on the successful candidate. Dynamic business conditions and Investor expectations are intense and so the role will suit someone who can prioritise, adapt and remain calm under consistently high levels of pressure. You will come from a similar OEM role or having worked in a Retailer: Group Aftersales Manager position. You will be required to travel within your Region and to our Business Head Office in London.
Main Responsibilities:
- Investor relationships: Develop robust relationships with your Region’s Retailers. Your role will require you to manage and deliver elements which cover; reward, challenge and penalty. You will be a representative and ambassador for the Brands and, accordingly, will need to shoulder the responsibility of taking direct and decisive action.
- Customer Experience: You will need to become directly involved in Customer cases and take ownership of the Customer journey. This will involve root cause understanding of vehicle/ownership conditions. The output of this knowledge will mean bringing Customer issues to a swift conclusion.
- Technical Support & Warranty Claims: You will need to support our Technical and Warranty Teams with managing Dealer objections and timeframes. You may be required to add elements of technical support and or warranty into your dealer visit agenda.
- Dealer Audits: Frequent and planned dealer visits, which will measure our Network’s ability to deliver the optimum Customer Experience, will require you to travel extensively across your Region.
- Performance Management: The brand does operate a Dealer Balance Scorecard (DBS) and has metrics within that will require your management and influence.
- Brand Ambassador: You will be needed to attend and support Brand events during the year. These events may be outside your Region and could run outside of business hours.
KPI’s:
- Customer Complaint Resolution: Your insight, management and decision making will be needed to bring Customer cases to a timely and ideal end.
- Parts Sales Management: Various year-to-date and year-on-year parts targets will require you to manage reminder funnels and VHC processes to drive repeat and incremental parts purchases.
- Dealer Balance Scorecard (DBS) Improvements: Rolling 3, 6, 9 and 12 month trends will become your core objective.
- Special Project Champion: To support our business growth and your personal development, you are welcome to take ownership of Special Projects.
Personal Requirements:
You will need to be a robust, calm and efficient operator. Able to take on a large amount of responsibility, you will be asked to cover a broad, sometimes unfamiliar, range of topics. Relationship building will come naturally to you. You will need to be adaptable and willing to take new instructions in a business where deadlines and deliverables will test your management skills. Proficiency in Microsoft Office including reporting and data analysis platforms. Full and clean driving license.
Essential Requirements:
- Minimum of 5 years’ experience in a Regional, Divisional or Group Aftersales Manager role for an OEM or an Automotive Retail Group.
- Commercial Acumen: Strong ability to analyse profit margins, parts sales, and budget allocations.
- Relationship Management: Excellent negotiation and communication skills to influence dealer principals and staff.
- Technical Knowledge: Understanding of vehicle diagnostics, warranty processes, and emerging vehicle technology (such as EVs).
- Problem-Solving: Ability to de-escalate conflicts and find root-cause solutions to customer issues.
Remuneration & Benefits:
Salary - Competitive. Use of Company Vehicle. Extensive Benefits Package. Core Hours - Monday to Friday 8.30am to 5pm.
Regional Aftersales Manager in Birmingham employer: KPI People Ltd
As a leading Automotive OEM, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work culture. Our Regional Aftersales Manager role offers extensive benefits, including a competitive salary and company car, while providing ample opportunities for personal and professional growth within a rapidly expanding brand. Join us in the Midlands, where your contributions will directly impact customer experience and dealer performance, all within a collaborative environment that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Aftersales Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their products and services, especially in the context of aftersales. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Regional Aftersales Manager. Highlight your relationship management skills and your ability to handle customer complaints effectively. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that dream job!
We think you need these skills to ace Regional Aftersales Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regional Aftersales Manager role. Highlight your experience in managing dealer relationships and customer experiences, as these are key aspects of the job. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed aftersales operations or improved customer satisfaction in previous positions. Let your personality shine through!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you’ve positively impacted dealer performance or customer experience. We love seeing results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at KPI People Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding aftersales management. Understand the key metrics like Customer Experience and Dealer Balance Scorecard, as these will likely come up in conversation.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships with retailers or dealers in the past. This role is all about managing those connections, so be ready to discuss your approach to relationship management and how it has benefited your previous employers.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved customer complaints or dealer issues. Highlight your ability to analyse problems and implement effective solutions, as this will be crucial for the role.
✨Be Ready to Adapt
Given the dynamic nature of the role, be prepared to discuss how you handle pressure and adapt to changing circumstances. Share examples that illustrate your flexibility and time management skills, especially when dealing with unexpected challenges.
