At a Glance
- Tasks: Engage with customers, explain vehicle work, and maintain top-notch service standards.
- Company: Join a thriving dealership team in Warrington with a focus on customer satisfaction.
- Benefits: Earn up to £34,000 with performance-based incentives and a supportive work environment.
- Other info: Dynamic team atmosphere with opportunities for personal and professional growth.
- Why this job: Be the face of the dealership and make a real difference in customer experiences.
- Qualifications: Franchised dealership experience and a full UK driving licence required.
The predicted salary is between 30000 - 34000 £ per year.
KPI People Ltd is looking for a Service Advisor in Warrington to join a thriving Aftersales team at a busy dealership. This role involves meeting customers, explaining vehicle work required, and maintaining high customer service standards.
The successful candidate will have franchised dealership experience and a full UK driving licence. The role includes responsibilities such as invoicing and selling Service Plans, with earnings potentially reaching £34,000 on target.
Aftersales Service Advisor – Customer Focused & Upsell employer: KPI People Ltd
KPI People Ltd is an excellent employer, offering a dynamic work environment in Warrington where customer satisfaction is at the heart of our operations. With a strong focus on employee development and a culture that encourages upselling and teamwork, we provide our Service Advisors with the tools and support needed to excel, alongside competitive earnings potential and a commitment to maintaining high standards of service.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Service Advisor – Customer Focused & Upsell
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work in aftersales. They might know about openings or can even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've gone above and beyond for customers, as this role is all about maintaining high standards and upselling effectively.
✨Tip Number 3
Showcase your knowledge of the dealership's services and products during the interview. This will demonstrate your enthusiasm and readiness to hit the ground running in the Aftersales team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Aftersales Service Advisor – Customer Focused & Upsell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in franchised dealerships and customer service. We want to see how you've excelled in similar roles, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Aftersales Service Advisor role. Share specific examples of how you've met customer needs and upsold services in the past.
Showcase Your Communication Skills:As a Service Advisor, communication is key. In your application, highlight any experiences where you’ve effectively communicated with customers or colleagues. We love candidates who can convey information clearly and confidently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at KPI People Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the dealership's services and products. Familiarise yourself with common vehicle issues and the service plans they offer. This will help you confidently explain the work required to customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you maintained high customer service standards, as this role is all about creating a positive experience for clients.
✨Practice Upselling Techniques
Since upselling is a key part of the role, think of ways you can effectively promote service plans. Role-play scenarios with a friend or family member to get comfortable with suggesting additional services that benefit the customer.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. It shows that you take the opportunity seriously and are ready to represent the dealership well in front of customers.
