At a Glance
- Tasks: Ensure a top-notch experience for students and exam candidates while managing administrative tasks.
- Company: Join Kaplan, a global leader in education and professional development.
- Benefits: Enjoy competitive salary, 28 days leave, and discounts on courses for you and your family.
- Other info: Flexible working hours and excellent career progression opportunities await you.
- Why this job: Make a real difference in students' lives while building your career in a supportive environment.
- Qualifications: Customer service experience, strong communication skills, and a proactive attitude are essential.
The predicted salary is between 26228 - 27086 £ per year.
We are looking for a Student Experience Officer to join our team.
Role Summary
The successful candidate will be responsible for providing an outstanding experience to our exam candidates, students and visitors. You'll ensure computer based exams are administered in accordance with institute regulations and that compliance is upheld. In addition, you will ensure that all administrative tasks are completed efficiently, in a timely manner and to a high standard, as well as ensuring the training location is ready for our students during operating hours.
This is an excellent opportunity for someone who may be currently working as an Exam Administrator, who is looking to expand their skills and build their career with an industry leader.
What you’ll bring to the role
- Worked within a customer focused environment previously
- Proactive and personable with a desire to make a difference
- Excellent communication skills particularly face-to-face communication
- Good IT skills and computer literacy including an understanding of artificial intelligence
- Organised with a high level of attention to detail
- Experience in solving challenges at short notice
- Ability to work independently and as part of a wider team
- Experience of health and safety requirements in a similar establishment is desirable
- Able to work flexible hours
What we do
Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals. We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers.
What we believe in
Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.
Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world.
Our Values
- Act with integrity
- Empower and support
- Create opportunity
- Grow knowledge
- Drive results together
What we offer
- 28 days annual leave + option to purchase more
- Season ticket loan and cycle to work scheme
- Big discounts on Kaplan courses for you and your family
- Private medical, income protection, and life insurance
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than Wednesday 24th June 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Additional Application Information
Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people.
Application Support
If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team at kaplanstaff.recruitment@kaplan.com.
Disability Confident Scheme
As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages.
Student Experience Officer in Manchester employer: KP UK
Kaplan is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where integrity and collaboration thrive. Located in Manchester, the role of Student Experience Officer provides not only a competitive salary and comprehensive benefits package but also ample opportunities for career progression within a global organisation dedicated to education and diversity. With flexible working options and a commitment to employee development, Kaplan stands out as a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Student Experience Officer in Manchester
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We think you need these skills to ace Student Experience Officer in Manchester
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at KP UK, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of KP UK and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at KP UK
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that KP UK might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at KP UK.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
