At a Glance
- Tasks: Support and guide students on their educational journeys while building strong relationships.
- Company: Join Kaplan, a global leader in education and professional development.
- Benefits: Enjoy 28 days leave, hybrid working, and discounts on courses for you and your family.
- Other info: Be part of a diverse team committed to equity and inclusion.
- Why this job: Make a real difference in students' lives while growing your career in a supportive environment.
- Qualifications: Strong communication skills and a client-focused mindset are essential.
The predicted salary is between 26228 - 26228 £ per year.
We are looking for a Service Operations Advisor to join our team.
Role summary
As the voice of Kaplan, you will be part of a team who build and maintain strong relationships with students, offering support and guidance throughout their journeys.
What you’ll bring to the role:
- Client focused experience
- Strong communication skills
- Experience of working in a dynamic & evolving environment
- Target & results driven
- Ability to build rapport
- Attention to detail
- Comfortable taking accountability
- Tenacity to resolve issues as they arise
- Strong team player
What we do:
Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.
What we believe in:
Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.
Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world.
What we offer:
- 28 days annual leave + option to purchase more
- Season ticket loan and cycle to work scheme
- Big discounts on Kaplan courses for you and your family
- Private medical, income protection, and life insurance
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
How to apply:
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Wednesday 10th June 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Application Support:
If you require support completing your application or wish to talk to someone about the role before applying please email the Recruitment Team at kaplanstaff.recruitment@kaplan.com.
Disability Confident Scheme:
As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role. Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application.
Service Operations Advisor in Manchester employer: KP UK
Kaplan is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary alongside a comprehensive benefits package, including generous annual leave and support for professional development. With a strong commitment to diversity, equity, and inclusion, Kaplan fosters a collaborative work culture where every team member can thrive, making it an ideal place for those seeking meaningful and rewarding careers in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Advisor in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kaplan and its values. This will help you connect your experiences with what they stand for, showing that you're not just another candidate but someone who truly aligns with their mission.
✨Tip Number 2
Practice makes perfect! Grab a mate or family member and run through some common interview questions. This will help you articulate your thoughts better and boost your confidence when it’s time to shine in front of the interview panel.
✨Tip Number 3
Show off your soft skills! As a Service Operations Advisor, communication and relationship-building are key. Be ready to share examples of how you've successfully navigated challenges and built rapport with clients or colleagues in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Service Operations Advisor in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Operations Advisor role. Highlight your client-focused experience and strong communication skills, as these are key for us at Kaplan.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain how your background aligns with our values and the specific requirements of the role. Show us why you’re the perfect fit!
Showcase Your Team Spirit:We love team players! In your application, mention experiences where you've successfully collaborated with others. This will demonstrate your ability to drive results together with us.
Apply Early!:Don’t wait until the last minute to submit your application. We recommend applying as soon as possible since we might close the role early if we find the right candidate. Head over to our website and get started!
How to prepare for a job interview at KP UK
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Kaplan's mission and values. Familiarise yourself with their services and how they support students. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Service Operations Advisor, strong communication is key. Prepare examples of how you've effectively communicated with clients or colleagues in the past. Practice articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Client Focus
Think of specific instances where you've gone above and beyond for a client or resolved an issue effectively. Be ready to discuss these experiences, as they will highlight your client-focused approach and ability to build rapport, which is essential for this role.
✨Emphasise Teamwork and Accountability
Kaplan values collaboration and accountability. Prepare to share examples of how you've worked successfully in a team and taken responsibility for your actions. This will show that you can thrive in a dynamic environment and contribute positively to the team.
