At a Glance
- Tasks: Support clients through their educational journey and ensure seamless enrolment experiences.
- Company: Join Kaplan, a leader in professional education with a commitment to diversity and inclusion.
- Benefits: Enjoy 28 days annual leave, hybrid working, and discounts on courses for you and your family.
- Other info: Great opportunities for career progression and a supportive team culture.
- Why this job: Make a real difference in students' lives while building your career in a dynamic environment.
- Qualifications: Strong communication skills and a client-focused mindset are essential.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a PWC Client Services Officer to join our team. As the voice of Kaplan, you will be part of a team who build and maintain strong relationships with clients, offering support and guidance throughout their students’ journeys.
As the Service Operations Advisor (Employer), you will:
- Deliver service excellence by facilitating a seamless enrolment journey for all learners and clients in line with KPI’s
- Support with activities such as sending of joining instructions, enrolments, CBE bookings and resolution of client queries
- Be proactive and timely in obtaining client data to ensure enrolments/bookings are processed in line with requirements
- Make management aware of training suggestions to ensure high levels of delivery are maintained
- Identify where there is a need to review systems and processes and provide straightforward solutions
- Anticipate and adapt to changing frameworks and environments and ensure clients have access to the same information and provided with the most pertinent guidance.
This is an excellent opportunity for someone who may be currently working as a Service Operations Advisor or a Student Experience officer who is looking to expand their skills and build their career with an industry leader.
What you’ll bring to the role:
- Client focused experience
- Strong communication skills
- Experience of working in a dynamic & evolving environment
- Target & results driven
- Ability to build rapport
- Attention to detail
- Comfortable taking accountability
- Tenacity to resolve issues as they arise
- Strong team player
- Knowledge of industry is desirable
What we offer:
- 28 days annual leave + option to purchase more
- Season ticket loan and cycle to work scheme
- Big discounts on Kaplan courses for you and your family
- Private medical, income protection, and life insurance
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
How to apply: To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Thursday 27th August 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages.
PWC Client Services Officer in Manchester employer: KP UK
Kaplan Professional is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where integrity and collaboration thrive. With competitive salaries, comprehensive benefits, and flexible working arrangements, employees are empowered to succeed while contributing to a mission of providing equal access to education. Joining Kaplan means being part of a diverse global organisation that values creativity and fosters meaningful career progression in the finance and education sectors.
StudySmarter Expert Advice🤫
We think this is how you could land PWC Client Services Officer in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KP UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KP UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace PWC Client Services Officer in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KP UK:Your cover letter is your chance to shine! Tell us why you want to work at KP UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KP UK!
How to prepare for a job interview at KP UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
