At a Glance
- Tasks: Lead a dynamic team to enhance learner experiences and achieve service excellence.
- Company: Join Kaplan, a global leader in education and professional development.
- Benefits: Enjoy competitive salary, flexible working, and generous leave options.
- Other info: Be part of a diverse and inclusive culture that values your contributions.
- Why this job: Make a real difference in learners' lives while growing your career.
- Qualifications: Experience in customer service and a passion for supporting others.
The predicted salary is between 29620 - 38709 £ per year.
We are looking for a Learner Customer Service Manager to join our team.
Role Summary
As the voice of Kaplan, you will be part of a team who build and maintain strong relationships with learners, offering support and guidance throughout their journeys.
As a Learner Customer Service Manager, you will:
- Create a high performing customer focused team which delivers seamless learner experiences.
- Achieve key Service targets, using data and feedback to inform decisions and drive results.
- Build, develop and maintain a focused, effective and empowered team.
- Collaborate with internal teams to ensure a seamless learner experience.
- Communicate clearly and regularly with your team, sharing updates, priorities, and recognising achievements.
- Foster a positive and inclusive team culture where people feel valued, motivated, and supported to succeed.
This is an excellent opportunity for someone who may be currently working as a Lead or Senior Service Operations Advisor, Talent Coach with experience of delivering high quality learner experiences and outcomes or a Team Manager or supervisor in a Customer Service or Operations Role possibly in education, training, or a service focused industry, who is looking to expand their skills and build their career with an industry leader.
What you’ll bring to the role:
- Excellent communication skills – both written and verbal.
- Ability to work flexible hours in line with departmental operational hours.
- Target driven and focused.
- Experience of working within a customer focused environment.
- Ability to manage a significant workload.
- Proactive with a desire to make a difference.
- Driven to provide Service excellence.
What we offer:
- 28 days annual leave + option to purchase more.
- Season ticket loan and cycle to work scheme.
- Big discounts on Kaplan courses for you and your family.
- Private medical, income protection, and life insurance.
- 24/7 confidential helpline providing counselling and other support services.
- Company pension contributions.
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels.
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Thursday 1st October 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people.
As a Disability Confident employer, we are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as per the job description and any screening or testing stages.
Learner Customer Service Manager in Manchester employer: KP UK
Kaplan Professional is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where integrity and collaboration thrive. With competitive salaries, comprehensive benefits, and flexible working arrangements, employees are empowered to succeed while contributing to a mission of providing equal access to education. Joining Kaplan means being part of a diverse global organisation that values creativity and fosters meaningful career progression in the finance and education sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Learner Customer Service Manager in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KP UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KP UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Learner Customer Service Manager in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KP UK:Your cover letter is your chance to shine! Tell us why you want to work at KP UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KP UK!
How to prepare for a job interview at KP UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
